Portal Support Administrator

Insurance Council of BC

. Handle incoming calls and emails for portal support .

Posted 9/23/2026contractVancouver • CanadaMid-LevelSenior💰 CA$28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational skills and attention to detail while managing multiple tasks and deadlines. Proficient in handling administrative duties, including exam registration processes and providing support for Council meetings.

Highest-signal resume keywords

Organizational SkillsTime ManagementCustomer SupportAdministrative SupportTyping Speed of 45 WPM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Exam RegistrationOnline Portal ManagementWord ProcessingOffice Supply ManagementMail Coverage

Soft Skills

DependabilityAbility to Work IndependentlyTeam CollaborationAttention to DetailAbility to Function Under Pressure

Certifications & Qualifications

2-Year Administrative Diploma

Industry Keywords

Council OperationsLicence RenewalLicensing ProcessesTesting Portal Improvements

About the role

Key responsibilities & impact

Handle incoming calls and emails for portal support
Assist examinees, licensees, and applicants with exam registration, online portal, course registration, and annual licence renewal
Escalate inquiries to the examinations, practice, education, and licensing teams as appropriate
Respond to voicemail messages
Order office supplies
Ship and receive boxes for Iron Mountain
Provide reception and mail coverage as required
Support in-person Council meetings in the office and other meetings as required
Maintain understanding of Council operations and detailed knowledge of exam registration requirements, annual licence renewal, and licence application processes
Assist with testing portal system improvements
Complete other duties and projects assigned by the Manager

Requirements

What you’ll need

Excellent organizational skills and attention to detail
Punctual, dependable, and able to function well under pressure
Ability to work independently and as part of a team
Good time management skills and ability to meet deadlines and deal with multiple concurrent tasks
Good word processing skills
Typing speed of 45 wpm
Ability to lift up to 20 lbs
2-year administrative diploma, preferred

Benefits

Comp & perks

Work-life balance
Hybrid work environment (work from office/residence in BC)
Equitable employment opportunities
Downtown location with plenty of amenities nearby
Friendly and collaborative environment