Administration – Virtual Support

Insure Connect Services

. Answer incoming calls and emails professionally .

Posted 10/8/2026full-timeRemote • South AfricaJuniorMid-Level💰 ZAR 20,000 - ZAR 24,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong administrative and customer service skills, with a focus on managing tenant and guest communications, maintaining property records, and utilizing property management software. Proficient in multitasking and maintaining attention to detail in a fast-paced environment.

Highest-signal resume keywords

Property Management ExperienceCustomer-Facing ExperienceStrong Telephone EtiquetteProficient in Microsoft OfficeFluent Written and Spoken English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administration ExperienceManaging High Email VolumesMaintaining Filing SystemsProcessing InvoicesTracking Occupancy ReportsPreparing Tenancy DocumentationManaging Maintenance RequestsCoordinating Room AllocationsMonitoring Rental PaymentsAssisting with Lease Renewals

Soft Skills

Excellent Communication SkillsStrong Attention to DetailStrong Organisational SkillsCustomer-Focused MindsetAbility to Multitask

Tools & Technologies

Microsoft Office 365OutlookExcelTeamsProperty TreeInspection ExpressConsole CloudPropertyMeProperty IQCRM Systems

Industry Keywords

Property Management SoftwareReal Estate AdministrationStudent AccommodationAirbnb AdministrationHospitality Administration

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Answer incoming calls and emails professionally
Respond to tenant and guest enquiries
Manage maintenance requests and log service tickets
Escalate urgent issues appropriately
Welcome and assist visitors where required
Manage shared inboxes and communication channels
Maintain tenant and property records
Update property management software systems
Prepare tenancy documentation and correspondence
Assist with lease renewals and move-in/move-out administration
Monitor rental payments and follow up on arrears
Maintain filing systems and compliance records
Process student applications and coordinate room allocations
Manage student accommodation check-in and check-out procedures
Assist students with accommodation-related enquiries
Track occupancy reports and vacancy schedules
Coordinate guest bookings
Liaise with cleaners and maintenance contractors
Monitor online booking platforms
Assist with guest communications before, during and after stays
Track occupancy and booking reports
Obtain quotations when required
Monitor completion of work orders and follow up on outstanding repairs
Assist with rental reconciliations
Process invoices
Prepare basic property reports
Update occupancy and vacancy trackers
Support month-end reporting requirements

Requirements

What you’ll need

2+ years administration experience
1+ years reception or customer-facing experience
Strong telephone etiquette
Experience managing high email volumes
Experience working in a fast-paced environment
Fluent written and spoken English
Excellent communication skills
Strong attention to detail
Strong organisational skills
Ability to multitask
Customer-focused mindset
Ability to work independently in a remote environment
Stable fibre internet connection
Quiet home office environment
Proficient in Microsoft Office
Property management experience (desirable)
Real estate administration experience (desirable)
Student accommodation experience (desirable)
Airbnb or hospitality administration experience (desirable)
Experience using Australian property management software (desirable)
Experience with one or more of: Microsoft Office 365, Outlook, Excel, Teams, Property Tree, Inspection Express, Console Cloud, PropertyMe, Property IQ, CRM or booking systems

Benefits

Comp & perks

Fully remote work
International exposure