Insure Connect Services

Administration

• Answer incoming calls and emails professionally
• Respond to tenant and guest enquiries
• Manage maintenance requests and log service tickets
• Escalate urgent issues appropriately
• Welcome and assist visitors where required
• Manage shared inboxes and communication channels
• Maintain tenant and property records
• Update property management software systems
• Prepare tenancy documentation and correspondence
• Assist with lease renewals and move-in/move-out administration
• Monitor rental payments and follow up on arrears
• Maintain filing systems and compliance records
• Process student applications and coordinate room allocations
• Manage student accommodation check-in and check-out procedures
• Assist students with accommodation-related enquiries
• Track occupancy reports and vacancy schedules
• Coordinate guest bookings
• Liaise with cleaners and maintenance contractors
• Monitor online booking platforms
• Assist with guest communications before, during and after stays
• Track occupancy and booking reports
• Obtain quotations when required
• Monitor completion of work orders and follow up on outstanding repairs
• Assist with rental reconciliations
• Process invoices
• Prepare basic property reports
• Update occupancy and vacancy trackers
• Support month-end reporting requirements

Explore Administration – Virtual Support at Insure Connect Services. Review requirements and application details.