IT Infrastructure Manager

Intact Insurance Specialty Solutions

. Provide leadership, strategic direction, and architecture for Network Infrastructure, Telecommunications, and Messaging teams .

Posted 11/10/2026full-timeUnited StatesMid-LevelSenior💰 $167,000 - $195,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading enterprise network infrastructure, telecommunications, and messaging services while ensuring security, performance, and modernization. Proficient in budgeting, vendor management, and translating technical requirements into business strategies.

Highest-signal resume keywords

Leadership In Network InfrastructureEnterprise Networking ExpertiseMicrosoft 365 Messaging ManagementCybersecurity UnderstandingBudgeting And Vendor Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network Infrastructure ManagementTelecommunications ServicesMessaging ServicesDisaster Recovery PlanningRoot-Cause AnalysisChange ManagementIT Service ManagementTechnology Lifecycle PlanningMicrosoft Teams TelephonyCisco LAN/WAN Management

Soft Skills

LeadershipCommunicationNegotiationProblem-SolvingExecutive Presentation

Tools & Technologies

Microsoft 365Exchange OnlineCisco RoutingCloud ConnectivityFive9 Contact CenterE911 ServicesTeams RoomsOperational DocumentationVendor Performance ManagementTechnology Roadmaps

Industry Keywords

Enterprise InfrastructureTelecommunicationsCybersecurityRisk ManagementOperational ImprovementComplianceTechnology ModernizationLifecycle ManagementIncident EscalationProcurement

Tech Stack

Tools & technologies

CloudCyber SecurityITSMSwitching

About the role

Key responsibilities & impact

Provide leadership, strategic direction, and architecture for Network Infrastructure, Telecommunications, and Messaging teams
Ensure availability, security, performance, lifecycle management, and modernization of enterprise network, voice, video, contact center, and messaging services
Lead and prioritize Network, Telecommunications, and Messaging teams
Oversee incident escalation, problem management, root-cause analysis, disaster recovery, operational documentation, and continuous improvement
Oversee Cisco LAN/WAN, wireless, routing, switching, data center, cloud connectivity, and carrier services
Lead Microsoft Teams Telephony, Operator Connect, Teams Rooms, enterprise video, E911, and Five9 Contact Center services
Oversee Microsoft 365 Messaging, Exchange Online, Outlook, mail flow, hybrid messaging, and email security services
Partner with Security, Privacy, Legal, and Compliance on cybersecurity incidents, retention, litigation holds, eDiscovery, regulatory requirements, and investigations
Develop and manage operating and capital budgets, forecasts, technology refresh plans, and business cases
Manage contracts, renewals, licensing, telecommunications services, maintenance agreements, and vendor performance
Develop technology roadmaps and recommend investments aligned with business strategy, cybersecurity requirements, and enterprise architecture standards
Sponsor and oversee technology modernization, lifecycle replacement, migration, acquisition/divestiture, and cross-functional infrastructure initiatives
Serve as a management escalation point and trusted advisor to technology and business leadership

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, Telecommunications, Business, or related discipline, or equivalent experience
3 to 5 years experience in enterprise infrastructure, networking, telecommunications, messaging, or technology operations, including leadership responsibilities
1 to 3 years experience with enterprise networking, Microsoft 365, Teams, messaging, telecommunications, contact center, and security technologies
Demonstrated experience with budgeting, forecasting, contracts, vendor management, procurement, and technology lifecycle planning
Strong understanding of cybersecurity, risk management, disaster recovery, change management, and IT service management
Strong leadership, communication, negotiation, problem-solving, and executive presentation skills
Ability to translate complex technical requirements and risks into clear business recommendations

Benefits

Comp & perks

Competitive paid time off programs
401(k) savings and annual contributions of up to 12% of annual salary
Comprehensive medical, dental and vision insurance with no waiting period
Mental health support programs
Life and disability insurance
Paid parental leave
Additional voluntary benefits
Bonus potential for full-time employees
Flexible work arrangements
Professional growth and development opportunities