Intact Insurance Specialty Solutions

Business Development Rep

• Drive profitable growth by developing new broker relationships and strengthening existing partnerships
• Expand market presence and identify new business opportunities
• Collaborate with brokers to deliver solutions that meet client needs
• Maximize profitable new business growth and retention through business relationships, product knowledge and underwriting acumen
• Provide information to identify and define marketing opportunities for existing and potential markets
• Serve as the primary contact at Striior for Intact's BDM team members
• Support underwriters’ marketing efforts and strengthen broker relationships
• Travel to key producers/accounts and maintain visibility in the marketplace
• Analyze trends and recommend business positioning strategies
• Develop working relationships with producers to achieve mutual growth and profitability goals
• Use coverage-gap knowledge to retain or obtain customers
• Partner with underwriting, claims, actuary and risk control departments to service producers and accounts
• Provide project management support for marketing initiatives
• Assist in comparing Business Unit marketing practices, potential changes and weaknesses
• Participate in industry events and/or committees as a Striior representative

Business Development Specialist

Underwriter

• Learn about specialty insurance and underwriting principles
• Work closely with Management Liability Underwriting Managers and individual contributors
• Develop knowledge of corporate insurance functions and the specialty marketplace
• Assist professionals with day-to-day underwriting assignments and special projects
• Perform some work typically handled by entry-level underwriters as experience and skills develop

Management Liability Underwriting Intern

General

• Join the Corporate IT team in the Canton, MA office
• Participate as a member of an Agile Scrum team
• Experience the full systems development life cycle across a variety of applications
• Partner with IT professionals to design, develop, test, and implement solutions
• Work on Business Intelligence solutions, including reports, ETL, and cubes
• Work on web applications, web services, and scripting
• Diagnose and fix problems as they arise
• Communicate with technical and non-technical audiences across the company
• Learn and contribute to the IT team

IT Intern

IT Support

• Provide support for company applications, technologies and/or infrastructure across the organization
• Serve as a business and technical liaison between internal and external customers
• Manage cross-functional planning and project teams for new or revised systems and programs
• Lead direct reports and teams by establishing goals, coaching, providing feedback, evaluating performance, and supporting development and training
• Establish and maintain relationships with senior and operating-level business leaders, customers and vendors
• Recommend business-process improvements using existing or new strategic IT capabilities
• Act as point of contact for escalated department and team issues and facilitate prioritization
• Establish and reinforce clean-code practices, reusable components, automated testing and engineering standards
• Advance DevSecOps capabilities, including CI/CD, Infrastructure as Code, deployment automation, observability, environment management and operational readiness
• Promote responsible adoption of AI and GenAI across software development, testing, modernization, support and developer productivity
• Manage projects and project life cycles, including identifying needs, securing commitments and monitoring deliverables
• Meet scheduled milestones to achieve project and program objectives
• Participate in IT and business-unit governance, planning and initiative review teams, committees and meetings

IT Manager

Recruitment

• Support recruiting activities for the Talent Acquisition Team
• Coordinate interview logistics, including scheduling, candidate travel arrangements, and candidate inquiries
• Administer the recruiting applicant tracking system (ATS)
• Serve as day-to-day liaison to the ATS vendor and troubleshoot manager issues
• Work with Internal Audit on the semi-annual background checks audit process
• Coordinate job postings on contracted and niche job boards and sites
• Produce weekly requisition reports
• Support post-selection activities, including offer letters and new hire paperwork
• Enter data and manage activities associated with background checks
• Support other HR areas as needed

Recruiting Coordinator – Contract

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you. 

Who we are

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

The opportunity

We currently have an opportunity for a Business Development & Digital Growth Associate - GatherGuard to join our Marketing team based in our Plymouth, MN; Irvine, CA; New York City, NY; Southfield, MI offices on a hybrid schedule. GatherGuard is Intact’s digital insurance solution for small events, helping event hosts quickly obtain coverage commonly required by venues. We are looking for a curious, persistent, and analytically minded early-career professional to help grow GatherGuard’s venue partnerships and digital customer-acquisition channels.

This role combines hands-on business development with modern growth marketing. The associate will research prospective venues, conduct high-volume outbound outreach, establish venue referral relationships, support search-engine optimization and paid-search initiatives, and use approved artificial-intelligence tools to work more efficiently and personalize outreach at scale.

The right candidate will be comfortable picking up the phone many times each day, testing new ideas, learning from data, and being measured on results. Some of the Business Development & Digital Growth Associate responsibilities include but are not limited to:

Venue prospecting and partnership development

- Build and continuously improve targeted lists of venues, including banquet facilities, hotels, restaurants, community facilities, event spaces, wedding venues, sports facilities, and other organizations that require renters or event hosts to carry liability insurance.

- Conduct consistent outbound prospecting through telephone calls, personalized email, LinkedIn, and other approved channels.

- Explain GatherGuard’s venue value proposition clearly and simply, including how the platform can help venues direct event hosts to an efficient insurance-purchase process.

- Qualify prospective venues and guide interested contacts through the onboarding and activation process.

- Maintain organized follow-up sequences and continue engaging prospects through conversion or a clearly documented outcome.

- Strengthen production from existing venue relationships by identifying inactive or underdeveloped partners and supporting reactivation.

- Identify venue associations, municipal groups, event-industry organizations, and other scalable partnership opportunities.

- Represent GatherGuard at selected venue or event-industry conferences and networking opportunities when appropriate.

SEO, SEM, and digital-growth execution

- Partner with Marketing to support organic search, paid search, landing-page, content, and conversion-improvement initiatives.

- Highly efficient with AI usage to adapt strategy and build efficiencies

- Monitor acquisition metrics such as cost per qualified lead, cost per conversion, venue-produced policies, venue-produced premium, and return on advertising spend.

- Recommend controlled tests and help document the results before marketing spend is expanded.

- Support content ideas that improve organic search visibility and provide useful information to venues and event hosts.

- Identify opportunities to increase high-quality backlinks through venue partners, associations, and relevant industry content.

AI-enabled productivity and experimentation

- Use approved AI tools to research venue prospects, organize target lists, prepare account-specific outreach, draft personalized messaging, summarize prospect information, and improve follow-up efficiency.

- Develop reusable prompts, templates, and workflows that allow high-quality prospecting to scale without losing personalization.

- Apply human review, fact-checking, privacy requirements, and company standards to all AI-assisted work.

- Test new approaches, document what works, and convert successful experiments into repeatable workflows.

- Identify opportunities for responsible automation while maintaining accurate records and appropriate human oversight.

Analytics, accountability, and collaboration

- Produce concise weekly and monthly reporting showing activity, conversion, production, acquisition cost, and lessons learned.

- Analyze performance by venue type, geography, prospecting source, campaign, and venue cohort.

- Work closely with Entertainment leadership, Underwriting, Marketing, Finance, Operations, and technology partners.

- Take ownership of goals while responding constructively to coaching and changing priorities.

The expertise you bring

- Bachelor’s degree completed before the employment start date, or equivalent relevant experience. Business, marketing, communications, economics, analytics, entrepreneurship, insurance, or a related discipline would all be relevant.

- Early-career profile, typically 0–2 years of relevant professional, internship, campus-sales, fundraising, customer-service, marketing, or entrepreneurial experience.

- Willingness and confidence to conduct frequent outbound telephone outreach.

- Strong verbal communication and ability to explain a straightforward value proposition concisely.

- Strong written communication, including professional email and personalized prospect outreach.

- Demonstrated persistence, self-direction, organization, and comfort with measurable goals.

- Practical familiarity with AI productivity tools and an ability to explain how AI can improve research, personalization, or workflow efficiency.

- Comfortable learning CRM, analytics, digital marketing, and insurance-related systems.

- Ability to work regularly from the designated Minnesota office.

- Ability to travel occasionally for venue meetings, conferences, or team activities.

Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $58,000 - $68,000 based on the factors aforementioned. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:

- Comprehensive medical, dental and vision insurance with no waiting period

- Competitive paid time off programs

- 401(k) savings and annual contributions of up to 12% of annual salary

- Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed. 

Why choose Intact

We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.

Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance. 

Check out our Glassdoor reviews to see why people love working for Intact! 

Our promise to you

Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities, and performance-led financial rewards in a flexible work environment where you can:

- Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.

- Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.

- Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

About Intact 

At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.

#LI-DNP

Business Development & Digital Growth Associate - GatherGuard (Hybrid)

Supervisor

• Supervise day-to-day activities and priorities of subrogation staff
• Assess and manage claims assignments and provide guidance on subrogated claim files
• Develop and execute subrogation strategies
• Review potential files and assess collection viability
• Monitor and track subrogation recoveries
• Review and analyze claim reports to identify trends
• Recommend strategies to correct adverse trends
• Review and document recommendations for subrogated claims
• Evaluate, negotiate and settle claims exceeding staff authority levels
• Manage vendor relationships, subrogation attorneys, experts and TPAs
• Manage unit staffing issues and performance management activities
• Independently manage an inventory of subrogation files within assigned authority
• Develop and deliver training and cross-training plans
• Apply subrogation regulatory and legal knowledge
• Meet internal and external customer needs

Subrogation Supervisor

Risk

• Assist on various projects related to catastrophe analysis within the Actuarial division
• Learn about property-casualty insurance and Intact Insurance Specialty Solutions’ operations
• Gain training and experience related to catastrophe modeling, account pricing, and data analysis
• Work with and assist professionals on day-to-day job assignments and special projects
• Develop skills necessary for success in catastrophe risk management
• Collaborate with Actuarial team professionals

Catastrophe Risk Analyst Intern

• Manage day-to-day oversight of the US Enterprise Support Center, including call activity, service desk queues, alerts, incidents, service requests, problems, ticket aging, backlog, and workload distribution
• Ensure timely, accurate, and customer-focused support across phone, email, portal, monitoring alerts, and other approved channels
• Monitor service performance against metrics and service levels, including SLA compliance, first-contact resolution, response and resolution times, ticket aging, reopen rates, abandonment rate, average speed of answer, customer satisfaction, and ticket documentation quality
• Review tickets for quality, completeness, categorization, prioritization, troubleshooting steps, routing accuracy, resolution notes, and customer communication; coach staff when standards are not met
• Provide coaching, mentoring, and performance feedback to help desk team members
• Support professional development through coaching, training, performance management, goal setting, and reinforcement of technical, procedural, and customer service expectations
• Develop and maintain shift schedules, coverage plans, and staffing assignments; adjust queue skills, skill levels, and membership to match demand
• Make real-time staffing adjustments during peak volume, coverage gaps, unplanned absences, outages, and rising wait or abandonment rates
• Coordinate escalations and major incident support, including documentation, communications, handoffs, and resolver-team follow-up
• Partner with infrastructure, application, security, vendor, and business teams to improve escalation quality and reduce handoff delays
• Identify recurring issues, process gaps, training needs, and knowledge deficiencies; recommend and support improvements
• Maintain and improve knowledge articles, standard operating procedures, troubleshooting guides, templates, and call scripts
• Prepare and communicate operational reporting on service desk performance, risks, staffing, trends, improvement opportunities, and project or program milestones
• Provide US Enterprise Support Center customer assistance as a backup when needed
• Drive continued service improvement involving backlog, measurable targets, and results reporting

IT Help Desk Supervisor

• Assist in the development and execution of strategic initiatives supporting growth and profitability for the line of business
• Advise Senior Management and serve as a leader or participant on projects
• Manage development, growth, and profitability for the assigned book of business and territory
• Focus on new business production, renewals, and large account management
• Underwrite and manage highly complex accounts within the highest underwriting authority levels
• Coach and mentor new or junior department members and provide technical training
• Maximize profitable new business through relationships, product knowledge, and underwriting expertise
• Develop and maintain an active target account list
• Manage financial performance, including loss ratio, premium plans, retention, rate/exposure increases, and commission targets
• Manage underwriting quality and book management
• Execute underwriting strategy, portfolio management, self-audits, and documented underwriting approvals
• Ensure compliance with standards and assigned underwriting authorities
• Travel regularly to key producers and accounts and maintain marketplace visibility
• Analyze agency trends and implement proactive business strategies
• Communicate underwriting appetite and generate qualified business
• Monitor agency action plans and participate in agency planning and marketing meetings
• Assist with underwriting audits
• Respond to Field Underwriter requests with risk or program recommendations and approvals
• Consult with other company businesses and Home Office staff and participate in task forces and committees
• Develop and lead training initiatives
• Integrate line-of-business priorities with company and business-unit strategies
• Influence underwriting appetite, production, and pricing through planning processes
• Identify and communicate product refinement and development opportunities
• Assist with underwriting guidelines, product and system modifications, and coverage forms
• Lead or participate in operations, processing, and IT projects
• Participate in industry events as a subject matter expert and company representative
• Mentor and coach less experienced underwriters