Associate, Sales and Customer Service

Intact

. Advise customers on appropriate insurance products, answer product questions, and guide them through next steps .

Posted 11/10/2026full-timeNorth York • CanadaJuniorMid-Level💰 CA$47,100 - CA$57,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to analyze customer needs and effectively promote insurance products. Bilingual proficiency in French and English enhances communication and customer engagement.

Highest-signal resume keywords

Customer Service ExperienceSales ExperienceBilingual ProficiencyCommunication SkillsInsurance Licensing Preparation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance Product KnowledgeCross-SellingPayment ProcessingCall Center ExperienceCustomer Needs Analysis

Soft Skills

EmpathyMultitaskingProblem-SolvingCalm Under PressureSimplifying Complex Information

Tools & Technologies

Customer Relationship Management SystemsTelecommunication SystemsElectronic Inquiry Handling

Certifications & Qualifications

Provincial Insurance License

Industry Keywords

Home InsuranceAuto InsuranceCustomer LoyaltyInbound CallsCustomer Inquiries

About the role

Key responsibilities & impact

Advise customers on appropriate insurance products, answer product questions, and guide them through next steps
Analyze customer needs and promote/cross-sell home and auto insurance products and services
Handle inbound calls and deliver exceptional customer service
Process payment method changes accurately and promptly
Handle telephone and electronic inquiries from existing customers
Resolve customer issues professionally and in a timely manner

Requirements

What you’ll need

At least one year of customer service experience in a call center environment
Previous experience in sales and customer loyalty is highly desirable
Bilingual candidates, fluent in both French and English, will be prioritized
Excellent communication skills, with ability to simplify complex information and empathize with others
Tech-savvy abilities and confidence navigating various systems
Ability to multitask and remain calm under pressure
Must be prepared to study for and pass the provincial insurance licensing exam with in-house training support
Must be authorized to work in Canada full-time
No Canadian work experience is required

Benefits

Comp & perks

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits supporting physical and mental wellbeing, including telemedicine and Wellness account
Share plan and other savings: up to 12% of salary or more
Employee Share Purchase Plan (ESPP) with Intact matching 50% of net shares
Defined benefit pension plan with opportunity for guaranteed income for life
Comprehensive mentoring and training
Annual bonus plan
Accelerated career path and opportunities for promotion after six months
Compensation for statutory holiday work according to labor standards