Intact

DevOps Engineer

• Implement tools and automations to facilitate product squads’ evolution
• Review software promotion and delivery practices, provide feedback, and identify opportunities
• Contribute to the organization’s technological and transformation roadmap
• Provide training on new tools and practices from Intact and the industry
• Keep up to date with relevant technological developments
• Demystify complex concepts and break down complicated solutions into approachable steps
• Provide mentorship and serve as a close contact point to squads’ technical leaders
• Support product squads in continuous improvement through advice, training, support, and tool/platform selection and development
• Work with platforms and technologies spanning mainframe, on-premises, and cloud-hosted solutions

DevOps Specialist – Shared Services

Data Analyst

• Develop, optimize, and maintain reports, dashboards, and analytical solutions for the Liability and Claims Legal (LCC) department, primarily in Databricks
• Design, produce, and publish reports for stakeholders across the organization
• Monitor, identify, and analyze performance trends, explain variances, and make recommendations to drive results and productivity
• Consolidate data from multiple sources while ensuring quality, integrity, and reliability
• Create and maintain a data inventory and support tracking of key performance indicators (KPIs)
• Identify new data sources and data elements to enrich analysis of performance and business trends
• Analyze, synthesize, and present information clearly for varied LCC audiences
• Produce and maintain documentation supporting training, best practices, and process standardization
• Collaborate with claims and LCC project teams to develop Power BI reports and dashboards
• Respond to ad hoc analysis and reporting needs
• Work with Actuarial, CDAT, and LCC project manager teams
• Contribute to the evolution, modernization, and adoption of Databricks

Data Analyst II, Legal Claims, Casualty

Product Manager

• Lead the end-to-end development and rollout of the organization’s new Contact Center as a Service (CCaaS) platform
• Define, prioritize, and maintain the product backlog
• Translate business requirements and stakeholder needs into user stories and acceptance criteria
• Own the product roadmap and align it with organizational priorities and delivery timelines
• Refine scope based on feedback, testing results, and evolving business needs
• Oversee multiple parallel delivery streams and coordinate prioritization and sequencing across teams
• Coordinate IT Business Analysts, IT QAs, and Developers to ensure clear requirements, robust testing, and quality releases
• Lead or participate in agile ceremonies across delivery streams
• Identify and resolve cross-stream dependencies, bottlenecks, and risks
• Partner with developers to align technical solutions with business and functional requirements
• Define test strategies with IT QAs and support UAT planning and execution
• Monitor platform performance and quality after rollout and feed lessons learned into the backlog
• Act as the key liaison between IT delivery teams and business stakeholders
• Align with architecture, infrastructure, security, and other platform teams on integration and compliance
• Partner with operations, customer service leadership, and impacted business units
• Communicate progress, risks, and decisions to sponsors, stakeholders, and leadership
• Manage change and adoption planning ahead of rollout phases

IT Product Owner – CCaaS Platform Development, Rollout

Communications

• Lead, coach and develop team members according to individual development goals
• Build capabilities across the communications team
• Translate communications strategies into focused, actionable plans and deliver against them
• Align Claims communication strategies with business objectives
• Identify new and evolving ways communications can achieve organizational goals
• Build and maintain measurement and feedback loops to demonstrate impact and inform strategies
• Provide strategic oversight and quality direction for writing, editing and distribution of communications content
• Partner with executives and senior leaders to provide communications counsel and support business priorities
• Build relationships across Claims and the broader organization to align stakeholders and influence outcomes
• Navigate ambiguity, manage competing priorities and adapt communications approaches as business needs evolve
• Champion continuous improvement, innovation and inclusive communication practices
• Serve as a trusted strategic communications partner to Claims leaders and executives
• Connect communication priorities to broader business and organizational objectives
• Strengthen team capabilities and foster collaboration, inclusion and high performance
• Deliver clear, purposeful communications supporting employees, leaders and business outcomes
• Use data, feedback and insights to continuously improve communications impact

Manager, Communications

Risk

• Conduct risk assessments on new and prospective business
• Determine accurate replacement costs, risk acceptability and loss potential
• Formulate recommendations and solutions tailored to each risk and circumstance
• Deliver an effortless customer experience and act as a brand champion for Intact Prestige
• Collaborate with brokers, customers and internal departments
• Develop relationships with local contractors and interview them about construction cost factors and trends
• Identify and evaluate finishes and features of high-valued residential properties
• Physically inspect, measure and photograph structures to update assessments
• Monitor construction forecasts, building costs, building codes, territory trends and unacceptable risk characteristics
• Provide risk, exposure and territory-specific recommendations and explain product advantages
• Advise stakeholders on loss prevention and mitigation solutions
• Assist underwriters with new business acquisition and account retention
• Identify coverage gaps and communicate them to Underwriting
• Service a large territory across Ontario with frequent travel and overnight trips

Risk Consultant

Human Resources

• Provide strategic HR coaching and advice to a regional business group in Ontario
• Advise on people practices, trends, legislation, and Intact Financial Corporation values
• Participate in leadership meetings and align decisions and practices with business strategies, change management, and company values
• Manage employee relations and performance matters end-to-end, ensuring fair and consistent outcomes and risk management
• Coach leaders to build confidence and capability
• Build employee engagement plans using engagement results, attrition, and employee-relations trends
• Support organizational transformations and propose effective change-management approaches
• Drive talent, succession, and leadership-development strategies
• Participate in workplace integrity or respect investigations and coach leaders on conflict resolution
• Lead and facilitate workshops, round tables, and information sessions
• Lead or participate in national and strategic HR projects and HR process improvement
• Use market research and internal data analysis to anticipate business needs and develop proactive HR strategies
• Build strong relationships with national HR team members in other locations while working independently

Senior Consultant, Human Resources – HR Claims

Manager

• Drive and support underwriting excellence within assigned Specialty Lines verticals through collaborative referrals, underwriting guideline development, product governance and development, and large-loss reviews
• Support and strengthen portfolio governance and review through established frameworks, audits, and authority statements
• Manage employee performance and contribute to the salary review process
• Hold regular team meetings to communicate corporate and branch updates and initiatives
• Support and manage key projects and Specialty Lines priorities
• Collaborate with stakeholders across the organization to execute joint initiatives and projects successfully

Manager, Specialty Lines

Financial Planning and Analysis

• Support Prioritization and Funding Review and budgeting by collecting monthly requests, challenging items, and aligning financial impacts with Finance
• Prepare executive presentations in a timely manner
• Provide cost estimation support for new and ongoing projects
• Track and monitor project budgets, forecasts, actuals, and financial performance
• Review resource planning and allocation for alignment with financial objectives
• Analyze portfolio movements and proactively identify financial challenges and recommendations
• Collaborate with IT stakeholders to manage initiative budgets
• Develop financial reports and dashboards for stakeholders and leadership
• Analyze financial trends and variances, identifying risks and opportunities
• Define, assess, and track financial benefits tied to initiative execution
• Maintain audit-ready documentation for assumptions, approvals, and benefit calculations
• Lead benefits discussions and track post-implementation benefits against business cases
• Partner with Finance teams, project managers, IT stakeholders, and business sponsors
• Act as liaison between IT stakeholders and business sponsors on IT&Labs matters
• Communicate financial findings clearly and actionably
• Translate financial analyses into scope, timeline, funding, and capacity trade-offs for senior leadership
• Standardize and improve portfolio financial processes, templates, costing standards, benefit taxonomy, and forecasting cadence
• Improve automation and data quality in Excel/Power BI reporting
• Evaluate and implement financial management tools to streamline reporting, forecasting, analysis, and benefits tracking
• Support the IT & Labs team in maintaining financial standards and templates

Senior Financial Analyst

Security Analyst

• Support implementation of technical and administrative data-protection controls aligned with the data governance and protection strategy and client objectives
• Evaluate technologies related to data protection based on organizational and client requirements
• Participate in cross-functional initiatives to optimize data protection and develop governance policies in a multi-client service delivery environment
• Collaborate with internal and external stakeholders to advance the data governance and protection practice
• Implement and automate processes that strengthen data protection capabilities and improve the security posture of a multi-client environment
• Document data governance and protection processes, workflows, and best practices
• Apply continuous improvement principles using a data-driven approach

Security Analyst II – Governance, Data Protection

• Provide technical advice and consultation to underwriters, adjusters, and brokers on risk management and loss prevention for commercial automobile and trucking accounts
• Conduct investigations and evaluations of commercial auto and trucking insurance operations for existing and potential business
• Provide verbal and written technical recommendations to improve accounts
• Provide service to policyholders, brokers, underwriters, adjusters, managers, and other internal stakeholders
• Participate in developing and implementing risk control and prevention training programs
• Answer technical questions and potentially provide training sessions to policyholders, underwriters, and brokers
• Maintain expertise in commercial auto and trucking insurance operations
• Keep current with provincial and state regulations and industry standards

Senior Risk Control Consultant – Transportation, Fleet

Analyst

• Support the cash management manager
• Prepare and maintain consolidated monthly cash flows, actual and forecasted
• Monitor and update daily cash positions across multiple bank accounts and entities
• Liaise with different business lines to determine cash needs and availability
• Analyze liquidity and optimize cash and cash equivalents
• Analyze forecasting data for all entities and integrate it into a consolidated cash forecast
• Lead analysis and identify optimization solutions
• Maintain, renew and modify letters of credit and credit facilities
• Analyze and forecast finance costs
• Support debt and equity financing transactions
• Report key metrics and ratios
• Support quarterly reporting
• Develop processes and procedures for cash management tasks
• Develop strategies to reduce treasury-related costs

Treasury Analyst II

Recruitment

• Provide operational and administrative support to the recruitment process within the Service Level Agreement
• Stay current on Talent Acquisition policies, practices and guidelines
• Support the team with Talent Acquisition and administrative tasks
• Coordinate the background check process, including applying escalation guidelines to internal and external hires and job changes
• Ensure Workday (Contact People) processes follow identified workflows for data integrity and stakeholder experience
• Provide ongoing administrative and transactional support to recruitment team consultants
• Implement best practices and apply human resources policies

Bilingual Coordinator, Talent Acquisition

Claims Specialist

• Gather statements from policyholders and/or witnesses regarding thefts or fires involving all types of vehicles
• Determine whether claims are covered by analyzing the required coverages and comparing them with those provided under the policy
• Collaborate with the Special Investigations Unit (SIU) or the Recovery Department, as applicable
• Gather statements regarding automobile accidents occurring outside the province of Quebec and validate out-of-province use
• Analyze the information obtained and make the decisions required to determine liability
• Review damage assessments and settle claims fairly and equitably
• Communicate with policyholders and other interested parties to negotiate and authorize claim settlements
• Comply with established standards in accordance with the permitted level of authority
• Promptly escalate files to the Out-of-Quebec Bodily Injury team
• Settle files in accordance with the laws and regulations of the relevant countries/regions

Senior Claims Adjuster, Auto – Theft, Fire and Major Accounts

Content Marketing Manager

• Integrate and publish content in Salesforce Marketing Cloud, Drupal, and Cvent
• Develop and adapt marketing emails using HTML, CSS, AMPscript, JavaScript, SQL, and SSJS
• Configure personalization, segmentation, dynamic content, and language or regional versions
• Perform quality checks covering links, display, content, data, personalization, compatibility, and accessibility
• Plan and deploy email campaigns and broker portal campaigns
• Set up and analyze A/B tests to improve engagement and performance
• Apply best practices in digital accessibility, deliverability, compliance, and user experience
• Collaborate with designers, communications advisors, marketing specialists, and stakeholders
• Review and validate content for accuracy, consistency, and brand compliance
• Document and improve content and campaign platform processes, workflows, and practices
• Optimize tools, templates, and production methods
• Report to the Senior Director, Broker Experience and Digital Marketing

Content Integrator – 14-month contract

• Gather statements from policyholders and/or witnesses regarding the facts of the loss
• Determine whether the loss is covered by analyzing the applicable coverages and comparing them with those provided under the policy
• Collaborate with the Special Investigations Unit (SIU) or the Recovery Department, as appropriate
• Interview policyholders and/or witnesses regarding commercial auto accidents
• Analyze the information obtained and make decisions to establish liability
• Review damage estimates and settle claims fairly and equitably
• Communicate promptly with policyholders and other interested parties
• Negotiate and authorize claim settlements in accordance with established standards and within the permitted level of authority
• Ask the right questions to escalate files as quickly as possible