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About the role
Key responsibilities & impact- Gather statements from policyholders and/or witnesses regarding the facts of the loss
- Determine whether the loss is covered by analyzing the applicable coverages and comparing them with those provided under the policy
- Collaborate with the Special Investigations Unit (SIU) or the Recovery Department, as appropriate
- Interview policyholders and/or witnesses regarding commercial auto accidents
- Analyze the information obtained and make decisions to establish liability
- Review damage estimates and settle claims fairly and equitably
- Communicate promptly with policyholders and other interested parties
- Negotiate and authorize claim settlements in accordance with established standards and within the permitted level of authority
- Ask the right questions to escalate files as quickly as possible
Requirements
What you’ll need- Valid Class 5a claims adjuster licence issued by the Autorité des marchés financiers (mandatory)
- Analytical mindset and intellectual curiosity
- Effective communication skills
- Ability to work under pressure
- Initiative
- Bilingual in French and English
- Ability to handle claims involving an English-speaking clientele on a regular basis
- Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment
- Candidates are solely responsible for maintaining their work eligibility
Benefits
Comp & perks- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine and a Wellness Account
- Share plan and other savings programs: up to 12% of salary or more
- Annual bonus plan with a target of 7.5% of base salary and potential payout of up to twice the target, subject to personal and company performance
- Employee Share Purchase Plan (ESPP), with Intact matching 50% of net shares purchased
- Defined benefit pension plan with the opportunity to receive guaranteed income for life
- Workplace adjustments (accommodations) for people with disabilities