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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing auto and home insurance claims, including analyzing information, interpreting policy wording, and providing high-quality customer service. Strong understanding of the claims process and ability to collaborate effectively with various teams.
Highest-signal resume keywords
Claims Adjuster ExperienceInsurance Product KnowledgeStrong Time Management SkillsExcellent Communication SkillsHigh Performance and Productivity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims AnalysisPolicy InterpretationDamage AssessmentDocumentation ManagementClaims Settlement
Soft Skills
AgilityAutonomyProactivityCuriosityCommitment
Industry Keywords
Auto InsuranceHome InsuranceClaims ProcessCustomer ServiceSubrogation
About the role
Key responsibilities & impact- Open new auto and home insurance claims over the phone and ensure immediate handling
- Analyze gathered information, interpret policy wording, determine coverage, and assess damage
- Document claim files by meeting involved parties and obtaining reports and statements from customers, appraisers, third-party adjusters, claimants, witnesses, police, and other experts
- Provide high-quality customer service to internal and external customers and answer claims-process queries
- Collaborate with appraisal, underwriting, and subrogation teams
- Settle claims fairly and reasonably, validate damages, and complete payments
- Investigate and manage auto and property insurance claims of varying complexity for personal insurance operations
Requirements
What you’ll need- At least 1-2 years of experience as a claims adjuster
- Agility, autonomy, and proactivity in managing work
- Curiosity, innovation, and commitment
- Good knowledge of insurance products
- Strong time management skills
- Excellent written and verbal communication skills
- Strong understanding of the claims process
- Ability to maintain a high level of performance and productivity
- Must be eligible to work in Canada from the anticipated start date and throughout employment
- Candidates are solely responsible for maintaining work eligibility in Canada
Benefits
Comp & perks- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits supporting physical and mental wellbeing, including telemedicine and Wellness account
- Share plan and other savings of up to 12% of salary or more
- Annual bonus plan with a 7.5% target and potential payout of up to double the target, subject to personal and company performance
- Employee Share Purchase Plan (ESPP), with Intact matching 50% of net shares
- Defined benefit pension plan with the opportunity to receive guaranteed income for life
- Workplace adjustments and accommodations for people with disabilities