Claims Specialist – Property

Intact

. Analyze information, interpret insurance policy wordings, determine coverage, and assess damage on complex residential total losses or complex scope-and-repair claims .

Posted 9/21/2026full-timeCalgary • CanadaSeniorLead💰 CA$94,200 - CA$115,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Expertise in analyzing complex residential property claims, managing financial components, and providing exceptional customer service. Strong communication and negotiation skills are essential for collaborating with various stakeholders and ensuring prompt settlements.

Highest-signal resume keywords

10+ Years Property Claims-Handling ExperienceCatastrophe ExperienceStrong Written And Verbal Communication SkillsNegotiation And Conflict-Management SkillsSuperior Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims AnalysisCoverage DeterminationDamage AssessmentFinancial ManagementAction Plan DevelopmentAppraisal TechniquesInvestigation Techniques

Soft Skills

Customer Service PassionAdaptabilitySelf-MotivationResults-DrivenForward-Thinking

Industry Keywords

Residential Total LossesScope-And-Repair ClaimsIntact Insurance ProductsClaims ProcessHybrid Work Environment

About the role

Key responsibilities & impact

Analyze information, interpret insurance policy wordings, determine coverage, and assess damage on complex residential total losses or complex scope-and-repair claims
Develop action plans to ensure all aspects of claims are addressed
Manage financial components of claims, including setting reserves and ensuring prompt, equitable settlements according to Intact policies and standards
Provide clear and concise information and direction to vendors
Work with consultants, appraisers, engineers, and other experts to drive claim progress
Provide superior customer service to external and internal customers
Answer queries related to the claims process
Stay current on Intact insurance products, appraisal and investigation techniques, and service standards

Requirements

What you’ll need

10+ years of property claims-handling experience, including major-loss residential files
Catastrophe experience is an asset
Adaptable and agile in a rapidly evolving business
Strong written and verbal communication skills
Passion for customer service
Self-motivated and capable of working in a fast-paced environment
Forward-thinker who can foster new ideas
Superior organizational skills and results-driven
Demonstrated negotiation and conflict-management skills
Ability to learn and work effectively in a hybrid environment
Candidates must be eligible to work in Canada from the anticipated start date and throughout employment
Candidates are solely responsible for maintaining their work eligibility

Benefits

Comp & perks

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits supporting physical and mental wellbeing, including telemedicine and Wellness account
Share plan and other savings: up to 12% of salary or more
Annual bonus plan with a potential payout of up to double the 12% target, subject to personal and company performance
Employee Share Purchase Plan (ESPP) with Intact matching 50% of net shares
Defined benefit pension plan with opportunity for guaranteed income for life
Workplace adjustments and accommodations for people with disabilities