Client Service Agent – Claims

Intact

. Serve as a subject-matter expert on our policies, products, services, and initiatives.

Posted 9/21/2026full-timeLaval • CanadaMid-LevelSenior💰 CA$43,600 - CA$53,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and insurance policies while effectively managing high call volumes and ensuring compliance with performance metrics. Bilingual in French and English, capable of fostering strong relationships and adapting to a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceInsurance KnowledgeBilingual in French and EnglishStrong Organizational SkillsExcellent Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem-Solving SkillsMotivationResourcefulnessResilienceAgility

Industry Keywords

Call Center Performance MetricsClaims ProcessingOperational ChallengesDocumentation AccuracyFast-Paced Environment

About the role

Key responsibilities & impact

Serve as a subject-matter expert on our policies, products, services, and initiatives.
Respond to inquiries and new claims calls in an inbound queue, applying your knowledge and problem-solving skills to make timely decisions that move requests forward.
Document files accurately and clearly to reflect conversations and actions taken in connection with claims.
Be willing to initiate difficult conversations with empathy and clarity regarding policies, insurance coverage, or operational challenges.
Ensure compliance with call center performance metrics while handling a high volume of incoming calls each day.
Provide quality customer service, maintain low wait times, and document files accurately and clearly.
Manage multiple tasks while adapting to changing priorities and critical deadlines.
Perform other duties as required in a fast-paced and rapidly evolving environment.

Requirements

What you’ll need

Customer service and sales experience preferred.
Insurance experience is considered an asset.
Motivation, resourcefulness, and resilience are essential for handling a variety of situations.
Strong organizational skills, a results-oriented approach, and the agility to navigate an environment that requires quick thinking.
Excellent listening and communication skills, with the ability to foster strong working relationships.
Must be flexible to work 35 hours per week during our business hours: Monday to Friday, 8:00 a.m. to 6:00 p.m., and on statutory holidays.
No Canadian work experience is required, but candidates must be eligible to work in Canada.
Bilingual in French and English; regular interaction with colleagues across the country is required.
The position requires eligibility to work in Canada from the anticipated start date and throughout employment; Intact does not provide immigration sponsorship.

Benefits

Comp & perks

Flexible work arrangements and a hybrid work model
Option to purchase up to five additional days off per year
A range of benefits supporting physical and mental well-being, including telemedicine, a wellness account, and more
Share plan and other savings opportunities: up to 12% of salary or more
Annual bonus target of 5%, with a potential payout of up to twice the target, subject to personal and company performance
Employee Share Purchase Plan (ESPP), with Intact matching 50% of net share purchases
Defined benefit pension plan with the opportunity to receive guaranteed income for life