Customer Service Representative – Claims

Intact

. Answer incoming phone calls while demonstrating exceptional customer service .

Posted 10/6/2026full-timeLaval • CanadaJunior💰 CA$43,600 - CA$53,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while effectively managing customer inquiries and account adjustments. Proficient in guiding customers through online tools and applications, with bilingual capabilities in French and English.

Highest-signal resume keywords

Customer ServiceBilingual (French and English)Microsoft Office SuiteCall Centre ExperienceComputer Systems Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Account ManagementProblem SolvingRe-enrollment ProcessingOnline Tools NavigationMobile Applications Support

Soft Skills

Strong CommunicationAutonomyDynamism

Tools & Technologies

Apple SystemsAndroid Systems

Industry Keywords

Call Centre EnvironmentCustomer InquiriesSelf-Service Promotion

About the role

Key responsibilities & impact

Answer incoming phone calls while demonstrating exceptional customer service
Respond to customer questions and adjust customer accounts
Promote self-service by guiding customers through online tools and mobile applications
Send documents or copies of policies to clients
Answer general questions and address customer needs
Proceed with re-enrollment after cancellations
Solve problems encountered by customers

Requirements

What you’ll need

At least 6 months of experience
Demonstrated skills with computer systems and applications (Apple, Androids)
Experience in a call centre environment (asset)
Autonomy, dynamism and strong communication skills
Good computer skills - Microsoft Office Suite and others
Bilingual (French and English); requires answering calls and providing service to an English-speaking clientele on a regular basis
Must be eligible to work in Canada
No Canadian work experience required

Benefits

Comp & perks

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits supporting physical and mental wellbeing, including telemedicine and Wellness account
Share plan and other savings: up to 12% of salary or more
Annual bonus plan with a 5% target and potential payout up to double the target, subject to personal and company performance
Employee Share Purchase Plan (ESPP) with Intact matching 50% of net shares
Defined benefit pension plan with opportunity to receive guaranteed income for life
Workplace adjustments/accommodations for people with disabilities