Human Resources Consultant – 12-month contract

Intact

. Provide HR coaching and consulting to a fast-paced operational leadership team in the Ontario Claims Contact Centre .

Posted 9/17/2026full-timeMississauga • CanadaMid-LevelSenior💰 CA$74,800 - CA$91,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Human Resources management, employee relations, and performance management, with a strong focus on strategic HR solutions and talent development. Proven ability to coach leaders and drive engagement initiatives in a fast-paced contact centre environment.

Highest-signal resume keywords

Human Resources ManagementEmployee RelationsPerformance ManagementTalent ManagementChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR ConsultingLegislation KnowledgeData AnalysisConflict ResolutionEngagement StrategiesSuccession PlanningCoachingTraining FacilitationPerformance EvaluationRisk Management

Soft Skills

CommunicationInterpersonal SkillsInfluenceCritical ThinkingAgility

Certifications & Qualifications

CHRPCHRL

Industry Keywords

Contact CentreOperational LeadershipEmployee EngagementAttritionWorkplace Investigations

About the role

Key responsibilities & impact

Provide HR coaching and consulting to a fast-paced operational leadership team in the Ontario Claims Contact Centre
Provide strategic HR solutions to business partners as part of a national HR Claims team
Advise regional business groups on people practices, trends, legislation, and IFC values
Collect information, identify issues and opportunities, and proactively propose value-added solutions
Manage employee relations and performance matters end-to-end while ensuring fair, consistent outcomes and risk management
Coach leaders to build confidence and capability
Drive talent, succession, and leadership development strategies
Build business-unit engagement plans using engagement, attrition, and employee-relations data
Participate in integrity and respect-in-the-workplace investigations and coach leaders on conflict resolution
Facilitate focus groups, training workshops, and information sessions
Collaborate with leaders on annual HR cycles
Use market research and internal data analysis to anticipate business needs and craft proactive HR strategies
Participate in regional or national projects and deploy corporate initiatives and programs

Requirements

What you’ll need

Post-secondary diploma or degree with a Human Resources specialization, or a combination of education and work experience
Minimum of 3 years of experience in an HR consulting/business partner role
Minimum of 2 years focused on employee relations in a high-volume, fast-paced contact centre environment
Experience in employee relations and change management
Strong written and verbal communication, influence, and interpersonal skills
Technical expertise in Human Resources management and employment legislation
Knowledge of employee relations, performance management, talent management, disability management, engagement, and compensation best practices
Proven ability to establish effective working relationships with business partners at various organizational levels
Critical and strategic thinking to solve operational and complex problems
Flexible, agile, and resilient approach to a dynamic work environment
CHRP and/or CHRL designation completed or in progress is considered an asset
Must be eligible to work in Canada
No Canadian work experience required

Benefits

Comp & perks

Performance-led financial rewards
Workplace accommodations and accessibility support
Equal opportunity workplace
Employee career support, opportunities, and development