IT Product Owner – CCaaS Platform Development, Rollout

Intact

. Lead the end-to-end development and rollout of the organization’s new Contact Center as a Service (CCaaS) platform .

Posted 10/2/2026full-timeMontréal • CanadaMid-LevelSenior💰 CA$94,200 - CA$115,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading the development and rollout of Contact Center as a Service (CCaaS) platforms, with a strong focus on agile methodologies, stakeholder management, and cross-functional team coordination. Proficient in translating business requirements into actionable user stories and managing product backlogs to ensure successful delivery.

Highest-signal resume keywords

CCaaS Platform ExperienceAgile MethodologiesProduct Backlog ManagementStakeholder ManagementCross-Functional Team Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product OwnershipBusiness AnalysisUser Story DevelopmentAcceptance Criteria DefinitionTest Strategy DefinitionPlatform MigrationSoftware Development LifecycleQuality ValidationAnalytical SkillsProblem-Solving Skills

Soft Skills

Communication SkillsAttention to DetailChange ManagementRisk ManagementCollaboration

Tools & Technologies

Agile ToolsScrumKanbanSAFeIT InfrastructureIntegration ProcessesSecurity Review Processes

Certifications & Qualifications

CSPOPSPOSAFe POPM

Industry Keywords

Contact CenterTelephony PlatformsIT Platform DeliveryStakeholder EngagementUser Acceptance Testing

About the role

Key responsibilities & impact

Lead the end-to-end development and rollout of the organization’s new Contact Center as a Service (CCaaS) platform
Define, prioritize, and maintain the product backlog
Translate business requirements and stakeholder needs into user stories and acceptance criteria
Own the product roadmap and align it with organizational priorities and delivery timelines
Refine scope based on feedback, testing results, and evolving business needs
Oversee multiple parallel delivery streams and coordinate prioritization and sequencing across teams
Coordinate IT Business Analysts, IT QAs, and Developers to ensure clear requirements, robust testing, and quality releases
Lead or participate in agile ceremonies across delivery streams
Identify and resolve cross-stream dependencies, bottlenecks, and risks
Partner with developers to align technical solutions with business and functional requirements
Define test strategies with IT QAs and support UAT planning and execution
Monitor platform performance and quality after rollout and feed lessons learned into the backlog
Act as the key liaison between IT delivery teams and business stakeholders
Align with architecture, infrastructure, security, and other platform teams on integration and compliance
Partner with operations, customer service leadership, and impacted business units
Communicate progress, risks, and decisions to sponsors, stakeholders, and leadership
Manage change and adoption planning ahead of rollout phases

Requirements

What you’ll need

Prior experience with CCaaS, contact center, or telephony platforms
5+ years of experience as a Product Owner, Business Analyst, or similar role in IT platform delivery
Proven experience managing multiple concurrent delivery streams or workstreams
Strong understanding of agile delivery methodologies, including Scrum, Kanban, or SAFe
Experience working directly with developers and QA teams through the full software development lifecycle
Excellent stakeholder management skills and ability to communicate across technical and business audiences
Strong analytical and problem-solving skills, with attention to detail in requirements and quality validation
For candidates located in Quebec, bilingualism is required to interact regularly with English-speaking colleagues across Canada
Must be eligible to work in Canada; no Canadian work experience required
Experience with platform migrations or large-scale system rollouts (nice to have)
Agile certification such as CSPO, PSPO, or SAFe POPM (nice to have)
Familiarity with IT infrastructure, integration, and security review processes (nice to have)

Benefits

Comp & perks

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits supporting physical and mental wellbeing, including telemedicine and Wellness account
Share plan and other savings of up to 12% of salary or more
Annual bonus plan with a potential payout of up to double the 12% target, subject to personal and company performance
Employee Share Purchase Plan (ESPP), with Intact matching 50% of net shares
Defined benefit pension plan with the opportunity to receive guaranteed income for life
Workplace adjustments/accommodations for people with disabilities