Manager, Communications

Intact

. Lead, coach and develop team members according to individual development goals .

Posted 9/30/2026full-timeToronto • CanadaSeniorLead💰 CA$118,700 - CA$145,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic communications planning, relationship-building, and team leadership, with a focus on aligning communication strategies with business objectives and fostering an inclusive, high-performing team environment.

Highest-signal resume keywords

Strategic Communications PlanningPeople LeadershipRelationship-BuildingWriting and Editing ExpertiseBilingualism (English and French)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Strategic CommunicationsContent DevelopmentMeasurement and Feedback LoopsData AnalysisBusiness Acumen

Soft Skills

Influencing SkillsCollaborationAdaptabilityCuriosityCreative Mindset

Industry Keywords

CommunicationsMarketingOrganizational GoalsContinuous ImprovementInclusive Communication

About the role

Key responsibilities & impact

Lead, coach and develop team members according to individual development goals
Build capabilities across the communications team
Translate communications strategies into focused, actionable plans and deliver against them
Align Claims communication strategies with business objectives
Identify new and evolving ways communications can achieve organizational goals
Build and maintain measurement and feedback loops to demonstrate impact and inform strategies
Provide strategic oversight and quality direction for writing, editing and distribution of communications content
Partner with executives and senior leaders to provide communications counsel and support business priorities
Build relationships across Claims and the broader organization to align stakeholders and influence outcomes
Navigate ambiguity, manage competing priorities and adapt communications approaches as business needs evolve
Champion continuous improvement, innovation and inclusive communication practices
Serve as a trusted strategic communications partner to Claims leaders and executives
Connect communication priorities to broader business and organizational objectives
Strengthen team capabilities and foster collaboration, inclusion and high performance
Deliver clear, purposeful communications supporting employees, leaders and business outcomes
Use data, feedback and insights to continuously improve communications impact

Requirements

What you’ll need

Minimum eight years of progressive experience in communications, marketing or a related field
At least three years of experience in a people leadership role
Experience developing and executing strategic communications plans in a complex organization
Strong strategic thinking, business acumen and professional judgment
Ability to work effectively with executives and senior stakeholders
Strong relationship-building, influencing and collaboration skills
Excellent writing, editing and content-development expertise
Comfort working through ambiguity, managing multiple priorities and adapting quickly to change
Curious and creative mindset with commitment to finding better ways to communicate and engage audiences
Commitment to continuous improvement and building an inclusive, high-performing team
For candidates located in Quebec, bilingualism is required to interact regularly with English-speaking colleagues across Canada
Authorization to work in Canada required; no Canadian work experience required
Candidates must be eligible to work in Canada from the anticipated start date and throughout employment; Intact does not provide immigration sponsorship

Benefits

Comp & perks

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits supporting physical and mental wellbeing, including telemedicine and Wellness account
Share plan and other savings: up to 12% of salary or more
Annual bonus target of 15% of base salary, with potential payout up to double the target, subject to personal and company performance
Employee Share Purchase Plan (ESPP), with Intact matching 50% of net shares
Defined benefit pension plan with opportunity to receive guaranteed income for life
Workplace adjustments and accommodations for people with disabilities