Manager, Surety

Intact

. Coach and develop underwriters through day-to-day guidance, file reviews, feedback, and formal training plans .

Posted 10/7/2026full-timeToronto • CanadaSeniorLead💰 CA$138,500 - CA$169,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing underwriting teams, developing broker relationships, and executing strategic business plans. Proven ability to enhance portfolio performance and navigate market changes while maintaining high service standards.

Highest-signal resume keywords

Contract Surety ExperienceTeam LeadershipBroker Relationship ManagementPerformance Review and DevelopmentStrategic Direction Execution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Underwriting File ReviewAccount PlanningNegotiation SkillsPerformance Target SettingBusiness Development

Soft Skills

Interpersonal SkillsOrganizational SkillsTime ManagementCommunication SkillsCollaboration

Industry Keywords

Broker Portfolio PerformanceService StandardsMarket-Facing CommunicationsComplianceOperational Updates

About the role

Key responsibilities & impact

Coach and develop underwriters through day-to-day guidance, file reviews, feedback, and formal training plans
Collaborate with team leaders to achieve goals and monitor progress against the department business plan and service standards
Lead regular team meetings to communicate priorities and operational updates and gather feedback
Manage team performance through performance reviews and career development discussions
Own key broker relationships through account planning, pipeline reviews, and performance updates
Strengthen broker portfolio performance and develop new opportunities
Lead negotiations on larger or complex accounts and provide escalation support to underwriters
Promote products and appetite through broker training, information sessions, and market-facing communications
Build and manage a profitable book of business aligned with product appetite and underwriting authority
Set and track portfolio performance targets and improve results
Review and audit underwriting files and decisions for adherence to guidelines, authority levels, and company standards
Authorize and support complex new business, renewals, endorsements, and exceptions within delegated authority
Monitor workflow, set priorities, remove productivity roadblocks, and maintain service levels
Collaborate with claims, operations, finance, product, and compliance teams to improve outcomes and customer/broker experience
Navigate internal and market changes through clear communication and steady execution

Requirements

What you’ll need

University and/or College Degree or any combination of equivalent education and experience
Minimum 8–10 years of relevant experience in Contract Surety
Previous 1–2 years supervisory experience would be ideal
Ability to provide strategic direction and share information with different target audiences
Ability to execute short- and long-term strategic priorities
Ability to build relationships based on trust and collaboration and influence business priorities
Strong interpersonal, organizational, time management, and communication skills
High level of integrity, confidentiality, and accountability
Able to navigate internal and market changes
Open to some travel (10–15%)
Candidates must be eligible to work in Canada from the anticipated start date and throughout employment
Intact does not provide immigration sponsorship or support for employer-specific closed work permits

Benefits

Comp & perks

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits supporting physical and mental wellbeing, including telemedicine and Wellness account
Share plan and other savings of up to 12% of salary or more
Annual bonus plan with a target of 15% of base salary and potential payout up to double the target, subject to personal and company performance
Employee Share Purchase Plan with Intact matching 50% of net shares
Defined benefit pension plan with potential guaranteed income for life
10–15% travel opportunity