Product Manager – IT Services Portfolio

Intact

. Own the vision, strategy, roadmap, governance, and value realization for the IT Services Portfolio .

Posted 10/9/2026full-timeMontréal • CanadaSeniorLead💰 CA$101,800 - CA$124,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management and enterprise transformation, with a strong focus on portfolio strategy, governance, and value realization. Proficient in Agile methodologies, data literacy, and executive communication to drive sustainable business outcomes.

Highest-signal resume keywords

Product Management ExperienceEnterprise TransformationAgile MethodologiesITIL 4 CertificationData Literacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Portfolio StrategyValue RealizationBusiness Case DevelopmentKPI DefinitionSolution Design ConceptsBuild-Versus-Buy EvaluationTotal Cost of OwnershipInvestment PrioritizationOperational InsightsRisk Assessment

Soft Skills

Executive CommunicationStakeholder ManagementFacilitation SkillsInfluencing SkillsCoaching

Tools & Technologies

ServiceNowITSMITAMCMDBEnterprise Workflow PlatformsAutomationAI

Certifications & Qualifications

ITIL 4 Certification

Industry Keywords

Enterprise ArchitectureProduct Operating ModelsOrganizational ChangeDigital ProductsIT Service Portfolios

Tech Stack

Tools & technologies

CloudITSMServiceNow

About the role

Key responsibilities & impact

Own the vision, strategy, roadmap, governance, and value realization for the IT Services Portfolio
Enable transformation from project-based delivery to a sustainable product and platform operating model
Translate business priorities and transformation objectives into portfolio strategies, target outcomes, and investment decisions
Direct high-impact initiatives and ensure measurable customer value, operational efficiency, adoption, resilience, and sustainable business outcomes
Chair the ITS Product Council and direct portfolio-wide prioritization, governance, roadmap alignment, dependency management, and investment recommendations
Define and maintain the multi-year IT Services Portfolio roadmap aligned with enterprise priorities
Partner with architecture, engineering, experience design, and operations leaders to shape scalable solution options
Drive transformation from discovery through adoption and optimization
Establish portfolio strategy and provide strategic direction to Product Owners
Own and improve portfolio governance, decision rights, standards, and performance reviews
Align business priorities, funding, capacity, and delivery roadmaps across the portfolio
Define portfolio KPIs, adoption measures, and value realization targets
Track portfolio performance and develop executive-level business cases and investment recommendations
Collaborate with business leaders, technology teams, architects, UX designers, and delivery teams
Communicate product vision, roadmap progress, and value realization to executive leadership
Coach Product Owners and partner with Scrum Masters to strengthen delivery practices and continuous improvement
Foster collaboration, innovation, and a product-centric culture

Requirements

What you’ll need

Minimum of 7 years of product management experience, including enterprise transformation or portfolio-level accountability
Experience managing enterprise platforms, digital products, or IT service portfolios from strategy through adoption and value realization
Strong understanding of enterprise architecture and solution design concepts, including applications, integrations, APIs, data, cloud, security, resiliency, and technical debt
Ability to evaluate solution options and make build-versus-buy, scalability, risk, cost, and lifecycle trade-offs
Strong understanding of Agile, lean product management, value-based delivery, product operating models, and organizational change and adoption practices
Experience developing business cases and applying total cost of ownership, investment prioritization, benefits realization, and ROI
Experience with automation, AI, ServiceNow, ITSM, ITAM, CMDB, or enterprise workflow platforms is preferred
Strong data literacy and experience defining KPIs and using customer and operational insights
Excellent executive communication, facilitation, stakeholder management, and influencing skills
ITIL 4 certification or strong working knowledge of ITIL practices is considered an asset
For candidates located in Quebec, bilingualism is required to interact regularly with English-speaking colleagues across Canada
Must be eligible to work in Canada
No Canadian work experience required
Must maintain work eligibility throughout employment

Benefits

Comp & perks

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits supporting physical and mental wellbeing, including telemedicine and Wellness account
Share plan and other savings: up to 12% of salary or more
Annual bonus plan with potential payout of up to double the target
Employee Share Purchase Plan (ESPP), with Intact matching 50% of net shares
Defined benefit pension plan with guaranteed income for life
Workplace adjustments and accommodations for people with disabilities