Senior Claims Adjuster, Property

Intact

. Analyze information, interpret insurance policy wordings, determine coverage, and assess damage on complex residential total losses or complex scope-and-repair claims .

Posted 9/21/2026full-timeCalgary • CanadaSenior💰 CA$80,700 - CA$98,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in property claims handling, particularly with major-loss residential files, while providing superior customer service and effective communication. Capable of managing complex claims processes, including financial components and collaboration with various stakeholders.

Highest-signal resume keywords

Property Claims HandlingMajor-Loss Residential ExperienceCustomer Service ExcellenceNegotiation SkillsConflict Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims AnalysisCoverage DeterminationDamage AssessmentFinancial ManagementReserve SettingAppraisal TechniquesInvestigation TechniquesAction Plan DevelopmentClaims Process ManagementCatastrophe Experience

Soft Skills

Strong Communication SkillsOrganizational SkillsAdaptabilitySelf-MotivationResults-Driven

Industry Keywords

Insurance Policy WordingsClaims SettlementVendor ManagementCustomer QueriesHybrid Work Environment

About the role

Key responsibilities & impact

Analyze information, interpret insurance policy wordings, determine coverage, and assess damage on complex residential total losses or complex scope-and-repair claims
Develop action plans to ensure all aspects of claims are addressed
Manage financial components of claims, including setting reserves and ensuring prompt and equitable settlements in line with Intact policies and standards
Provide clear and concise information and direction to vendors
Work with consultants, appraisers, engineers, and other experts to drive progress throughout claims
Provide superior customer service to external and internal customers and answer claims-process queries
Keep up-to-date on Intact insurance products, appraisal and investigation techniques, and service standards
Work with customers who have experienced personal-property losses and manage a wide variety of claims through completion

Requirements

What you’ll need

8+ years of property claims-handling experience, including major-loss residential files
Catastrophe experience is an asset
Adaptable and agile in a rapidly evolving business
Passion for customer service with strong written and verbal communication skills
Self-motivated and capable of working in a fast-paced environment
Forward-thinker who can foster new ideas
Superior organizational skills and results-driven
Demonstrated negotiation and conflict-management skills
Ability to learn and work effectively in a hybrid environment
Must be eligible to work in Canada from the anticipated start date and throughout employment
Candidates are solely responsible for maintaining their work eligibility

Benefits

Comp & perks

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine and Wellness account
Share plan and other savings: up to 12% of salary or even more
Annual bonus plan with a target of 10% of base salary and potential payout of up to double the target, subject to personal and company performance
Employee Share Purchase Plan (ESPP), with Intact matching 50% of net shares
Defined benefit pension plan with guaranteed income for life
Workplace adjustments/accommodations for people with disabilities