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About the role
Key responsibilities & impact- Support customers who have experienced commercial property damage or loss through the claims process from first notice to resolution
- Coordinate with vendors, independent adjusters, and subject-matter experts
- Investigate, evaluate, and settle commercial property claims efficiently and accurately
- Analyze information, interpret insurance policy wordings, determine coverage, and assess damage
- Develop action plans to address all aspects of claims
- Manage claim finances, including setting reserves and ensuring prompt and equitable settlements
- Provide clear and concise information and direction to vendors
- Work with appraisers, engineers, and other experts to progress claims
- Provide superior customer service to external and internal customers and answer claims-process queries
- Stay current on Intact insurance products, appraisal and investigation techniques, and service
Requirements
What you’ll need- Minimum 3 years of adjusting experience for the Senior role
- Commercial adjusting experience considered an asset
- Willingness to learn and desire to build a career in insurance
- Adaptable and agile in a rapidly evolving business
- Strong written and verbal communication skills
- Passion for customer service
- Self-motivated and capable of working in a fast-paced environment
- Forward thinker able to foster new ideas
- Superior organizational skills and results-driven
- Demonstrated negotiation and conflict management skills
- Must be eligible to work in Canada from the anticipated start date and throughout employment
- Candidates are solely responsible for maintaining work eligibility in Canada
Benefits
Comp & perks- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits supporting physical and mental wellbeing, including telemedicine and Wellness account
- Share plan and other savings of up to 12% of salary or more
- Annual bonus plan with a potential payout of up to double the target
- Employee Share Purchase Plan (ESPP) with Intact matching 50% of net shares
- Defined benefit pension plan with opportunity for guaranteed income for life
- Workplace adjustments and accommodations for people with disabilities