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About the role
Key responsibilities & impact- Drive results by setting and managing performance expectations through coaching and mentoring
- Lead and manage operations to meet key business goals
- Communicate the company’s vision and values effectively
- Develop strategic initiatives aligned with company strategies, including process improvements and technological advancements
- Conduct quality assurance audits on staff files and calls
- Provide feedback and training based on audit findings
- Implement controls to ensure compliance
- Keep the team informed about changes and new directions
- Support overall productivity and engagement
- Measure team performance and ensure high-quality claims handling, compliance, and productivity
- Ensure adherence to corporate policies, claims standards, and procedures
Requirements
What you’ll need- At least 2 years of experience in corporate management or 4 years in the insurance industry
- Leadership skills including motivating, coaching, and engaging staff
- Strong communication and superior interpersonal skills across all organizational levels
- Ability to build an environment that encourages openness and honesty
- Empathy and integrity, with genuine care for people
- Customer-focused mindset aimed at understanding and exceeding customer expectations
- Commitment to excellence
- Dedication to self-development and ongoing learning and growth
- Curiosity and focus, with ability to ask “why” for deeper insights
- Must be eligible to work in Canada from the anticipated start date and throughout employment
- No employer-sponsored immigration support is provided