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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client success and technical support, with strong problem-solving abilities and proficiency in Windows OS and Microsoft Office. Capable of delivering exceptional service quality while effectively collaborating with clients and managing inquiries.
Highest-signal resume keywords
Client Success ExperienceTechnical Support ExperienceWindows OS ProficiencyMicrosoft Office ProficiencyTroubleshooting Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Problem-SolvingPlatform ConfigurationWorkflow ManagementSQLEvaluative Skills
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationOrganizational SkillsSelf-MotivatedEffective Planning
Tools & Technologies
ZendeskIntapp DealCloud
Industry Keywords
Client InquiriesConsultative ApproachSolution QualityUser Community SupportBusiness DegreeComputer Science Degree
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Handle client inquiries and provide technical support to the Intapp user community
- Learn Intapp DealCloud products and services
- Offer clients best practices and a consultative approach to ongoing support
- Assist clients with training, platform configuration, workflow, and new process questions
- Deliver exceptional solution quality
- Ensure high-priority issues are addressed in a timely and efficient manner
Requirements
What you’ll need- Client Success or Technical/Product Support experience required
- Competency with Windows OS and Microsoft Office suite required
- An undergraduate business, computer science degree or other related degrees
- Strong written and verbal communication skills
- Ability to work effectively in partnership with clients
- Superior troubleshooting, evaluative, and technical problem-solving abilities
- Self-motivated with a strong work ethic
- Willingness to contribute to the overall success of the company
- Strong organizational skills and effective planning
- Experience with Zendesk and SQL is a plus
Benefits
Comp & perks- Professional development opportunities
- Reimbursement for training and continuing education
- Modern, open offices
- Complimentary lunches
- Fully stocked kitchens
- Comprehensive wellness programs
- Flexible time off programs
- Family-formation benefits and family-building support
- Paid volunteer time off
- Donation matching program