Editorial Strategy and Client Communications Manager

Intapp

. Ensure alignment of content and messaging across audiences and channels .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in content development and strategy, with a strong focus on multi-channel coordination, editorial governance, and data-driven decision-making. Proficient in creating engaging customer communications and maintaining a consistent brand voice across various platforms.

Highest-signal resume keywords

Content DevelopmentMulti-Channel CoordinationEditorial GovernanceWriting And Editing SkillsAEO/SEO Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content StrategyEditorial Calendar ManagementEngagement AnalyticsWorkflow AutomationNarrative Writing

Soft Skills

Exceptional Editorial JudgmentCollaborationOrganizational Skills

Industry Keywords

B2B ContentEnterprise AudiencesProfessional ServicesContent EcosystemCross-Functional Processes

About the role

Key responsibilities & impact

Ensure alignment of content and messaging across audiences and channels
Develop content and communications for existing customer audiences
Help ensure published content reflects a consistent narrative, clear brand voice, and deliberate point of view
Review campaigns, social, web, email communications, and client content to identify gaps, redundancies, and opportunities
Maintain the editorial calendar and track content development schedules and objectives
Coordinate content across marketing teams so launches, campaigns, and narratives are sequenced intentionally
Ensure content is distributed across channels and repurposed across industry verticals
Track editorial KPIs, including engagement rates and narrative alignment
Report on the health of the content ecosystem
Develop strategic, timely, and personalized customer communications throughout the customer lifecycle
Create onboarding communications, feature education and adoption campaigns, product announcements and release summaries, platform change and migration notices, service-impacting notices, and targeted thought leadership and executive updates
Collaborate with teams outside marketing to tailor client content to audience needs
Improve content development quality, consistency, and efficiency through workflow automation and process documentation

Requirements

What you’ll need

5–7 years of experience in content development and strategy
Meaningful experience coordinating content across multiple channels, teams, or formats simultaneously
Background in journalism, publishing, or narrative writing strongly preferred
Experience running or contributing to a multi-channel content operation
Familiarity with B2B content environments, enterprise audiences, or professional services markets is a plus
Experience building editorial governance, content calendars, or cross-functional content processes at scale
Ability to collaborate with cross-functional and executive teams in a matrixed environment
Exceptional editorial judgment
Strong writing and editing skills
Ability to shape others’ work through voice guidelines
Fluency in AEO/SEO strategy and engagement analytics
Ability to use data to improve editorial decisions
Highly organized, with ability to manage multiple stakeholders, projects, and deadlines
No educational credential explicitly required

Benefits

Comp & perks

Professional development opportunities
Reimbursement for training and continuing education
Modern, open offices
Complimentary lunches
Fully stocked kitchens
Comprehensive wellness programs
Flexible time off
Family-formation benefits
Paid volunteer time off
Donation-matching program
Flexible work environment