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Intapp

Senior Client Services Field Effectiveness Manager

Intapp

. Serve as the embedded enablement partner to Client Services .

Posted 10/6/2026full-timeRemote • North Carolina • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in enablement and training within professional services, focusing on building relationships, delivering impactful content, and driving adoption of AI-assisted practices. Proven ability to measure and improve delivery quality and client satisfaction through effective onboarding and continuous learning initiatives.

Highest-signal resume keywords
5+ Years In Professional Services2+ Years In EnablementExperience In Vertical SaaSDelivery Methodology TranslationField-First Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Training ProgrammingWorkshop DeliveryContent DevelopmentSkills AssessmentOnboarding ManagementAI-Assisted Delivery PracticesField CommunicationProcess MethodologyImpact MeasurementClient Services Support
Soft Skills
Intellectually CuriousSelf-MotivatedProactive ApproachCredibility With PractitionersHands-On Approach
Tools & Technologies
Intapp Celeste
Industry Keywords
Client ServicesField EffectivenessGTM StrategyProfessional SkillsDelivery OrganizationEnterprise SoftwareVertical SaaS

About the role

Key responsibilities & impact
  • Serve as the embedded enablement partner to Client Services
  • Build trusted relationships with practice leads and segment managers
  • Represent Client Services priorities in Field Effectiveness and GTM Strategy & Operations forums
  • Own field communications and training programming across product knowledge, industry knowledge, process and methodology, and professional skills
  • Deliver workshops, live sessions, asynchronous content, and certifications with subject matter experts
  • Own onboarding and everboarding end-to-end
  • Partner with Learning and Skills on ramp tracks, milestones, role cards, skills assessments, and certifications
  • Model AI-native working habits
  • Drive adoption of Intapp Celeste and AI-assisted delivery practices across project work, client communication, and knowledge management
  • Build manager reinforcement into every program
  • Measure impact on time-to-billability, time-to-go-live, delivery quality, and CSAT/tNPS
  • Feed field insights back to improve the standard

Requirements

What you’ll need
  • 5+ years in professional services, consulting, or implementation, with firsthand experience inside a delivery organization
  • 2+ years in enablement, field effectiveness, or a learning role supporting a Client Services or technical field audience
  • Ability to translate complex delivery methodology into accessible training and field-ready content
  • Experience working in or alongside a vertical SaaS or enterprise software environment preferred
  • Understanding of how a delivery organization works
  • Intellectually curious and self-motivated
  • Hands-on approach
  • Field-first mindset
  • Credibility with practitioners
  • Proactive and scrappy approach

Benefits

Comp & perks
  • Professional development opportunities
  • Reimbursement for training and continuing education
  • Modern, open offices
  • Complimentary lunches
  • Fully stocked kitchens
  • Comprehensive wellness programs
  • Flexible time off programs
  • Family-formation benefits
  • Family-building journey support
  • Paid volunteer time off
  • Donation matching program
  • Flexible work environment