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Intapp

Senior IT Support Technician

Intapp

. Own the onsite IT service experience for the Charlotte office .

Posted 10/26/2026full-timeCharlotte • North Carolina • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in IT support, focusing on Windows and macOS environments, endpoint management, and AI-driven automation. Proven ability to mentor technicians, manage IT assets, and enhance security compliance while delivering exceptional onsite service.

Highest-signal resume keywords
Windows/Microsoft 365 ExpertiseAdvanced Endpoint Management with Intune and JamfScripting and Automation with PowerShell and BashAI Fluency with Copilot and AI-Driven Ticket TriageStrong Communication and Documentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Windows SupportMacOS SupportEndpoint ManagementScriptingAutomationAI Ticket TriageSecurity FundamentalsHardware SetupDocumentationIT Asset Management
Soft Skills
MentoringCollaborationCommunication
Tools & Technologies
Microsoft 365IntuneJamfJIRACato SASEZoom RoomsMicrosoft Teams RoomsCloud VOIP
Certifications & Qualifications
Microsoft Certified: Modern Desktop Administrator AssociateJamf Certified AssociateITIL Foundation
Industry Keywords
IT SupportEscalation ManagementEndpoint ComplianceSecurity PostureKnowledge-Base Management

Tech Stack

Tools & technologies
AndroidCloudiOSJamfMacOSVoIP

About the role

Key responsibilities & impact
  • Own the onsite IT service experience for the Charlotte office
  • Provide in-person support and serve as senior escalation point for complex hardware, software, and network issues
  • Support Windows, macOS, and mobile platforms
  • Mentor and coach Tier 1 and 2 technicians
  • Triage incoming escalations and act as a working technical lead within the support queue
  • Pilot AI-enabled support tools, AI ticket triage/routing, knowledge-base improvements, and scripted automation
  • Configure and design policies for Microsoft 365/Copilot, Intune/Jamf, JIRA, and Cato SASE
  • Lead software deployment, endpoint compliance, and security baselines across Windows, macOS, iOS, and Android
  • Lead Zoom Rooms and Microsoft Teams Rooms AV, Cloud VOIP, and mobile device fleet support
  • Own end-user computing lifecycle strategy and IT asset/inventory management
  • Lead hardware refresh, asset management, office move, infrastructure, and AI/automation projects
  • Maintain documentation and knowledge-base content
  • Partner with InfoSec on security posture
  • Provide occasional after-hours or onsite support

Requirements

What you’ll need
  • 6+ years of hands-on IT support experience
  • Demonstrated ownership of complex, escalated, or ambiguous technical issues
  • Bachelor's degree in Management Information Systems, Computer Science, or a related field preferred; equivalent practical experience considered
  • Deep technical skills across Windows/Microsoft 365, including AVD-W365 virtual desktops, and macOS/Apple hardware
  • Advanced endpoint management experience with Intune and Jamf
  • Scripting and automation with PowerShell and Bash
  • AI fluency with Copilot and AI-driven ticket triage
  • Familiarity with VOIP, SASE/Cato, and AV/UC room systems
  • Security fundamentals including compliance, patching, and access control
  • Experience mentoring junior technicians and reviewing their work
  • Strong communication and documentation skills
  • Ability to work collaboratively across time zones
  • Physical capability to lift 50 lbs for hardware setups
  • Advanced certifications strongly preferred: Microsoft Certified: Modern Desktop Administrator Associate / Endpoint Administrator, Jamf Certified Associate, or ITIL Foundation

Benefits

Comp & perks
  • Professional development opportunities
  • Reimbursement for training and continuing education
  • Complimentary lunches
  • Fully stocked kitchens
  • Wellness programs
  • Flexible time off programs
  • Family-formation benefits and family-building support
  • Paid volunteer time off
  • Donation matching program
  • Modern, open offices
  • Flexible work environment
  • Professional growth support