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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing client advocacy programs, including building program infrastructure, coordinating workflows across sales and marketing, and utilizing reference management platforms. Strong ability to influence stakeholders and drive process improvements in a dynamic environment.
Highest-signal resume keywords
Program ManagementReference Management PlatformsClient Advocacy Program DevelopmentCross-Functional CollaborationData-Driven Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program Infrastructure ManagementReference Tracking SystemsParticipation FrameworksReporting CadencesAutomation UtilizationNPS/CSAT AnalysisProcess Efficiency Improvement
Soft Skills
Clear CommunicationOrganizational SkillsInfluencing Without AuthoritySystematic ApproachComfort with Ambiguity
Tools & Technologies
CRM-Based Tracking ToolsAdvocacy Platforms
Industry Keywords
Highly Regulated IndustriesProfessional Services Markets
About the role
Key responsibilities & impact- Own and maintain Intapp's enterprise client advocacy program operating model
- Establish and enforce standards for identifying, onboarding, engaging, and recognizing client advocates
- Coordinate advocacy across the business and drive internal adoption of program processes
- Lead rollout and ongoing management of the advocacy platform, including configuration, user enablement, and adoption
- Create and oversee reference fulfillment processes for sales, analyst relations, and other teams
- Develop and grow the advocate population using automations and NPS/CSAT signals
- Monitor participation levels and engagement patterns to maintain a healthy, balanced advocate pool
- Partner with events, marketing, and sales teams to identify and feature client speakers and voices
- Own program reporting, including advocate pipeline, coverage gaps, reference activity, fulfillment rates, and participation metrics
- Identify and drive improvements in process efficiency, advocate experience, and organizational enablement
Requirements
What you’ll need- 5-7 years of experience
- Demonstrated ability to build and manage program infrastructure, including intake processes, reference tracking systems, participation frameworks, and reporting cadences
- Experience working across sales, customer success, and marketing
- Experience coordinating shared workflows in a matrixed organization
- Familiarity with reference management platforms or CRM-based tracking tools
- Strong program management skills
- Ability to influence without direct authority and work across all organizational levels, including senior leadership
- Clear written and verbal communication skills
- Organized, systematic approach with reliable follow-through
- Comfort with ambiguity and ability to build structure in an environment that does not yet have it
- Experience in highly regulated industries or professional services markets is a plus
Benefits
Comp & perks- Professional development opportunities
- Reimbursement for training and continuing education
- Complimentary lunches
- Fully stocked kitchens
- Comprehensive wellness programs
- Flexible time off programs
- Health and other employee benefits
- Family-formation benefits
- Family-building support
- Paid volunteer time off
- Donation matching program
- Modern, open offices
- Hybrid work environment