FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support and managing customer issues within the Microsoft 365 technology stack, while adhering to ITIL processes and utilizing Service Desk platforms. Capable of training support staff and maintaining comprehensive documentation for collaboration and content management.
Highest-signal resume keywords
Technical Support ExperienceMicrosoft 365 KnowledgeITIL ProcessesService Desk Platform ExperienceIT Systems Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportIssue ResolutionIT Systems AdministrationDocumentation MaintenanceCustomer Issue Tracking
Soft Skills
TrainingCommunicationCollaboration
Tools & Technologies
Microsoft Azure DevOpsService Desk Platforms
Industry Keywords
LegalProfessional ServicesEnterprise Content Management
Tech Stack
Tools & technologiesAzure
About the role
Key responsibilities & impact- Manage customer support requests and provide timely and accurate responses
- Create, prioritize, track, and update customer issues/features in Microsoft Azure DevOps
- Provide training to first/second-line support staff from customer or partner organizations
- Participate in an ongoing rota to provide cover for EMEA customers
- Provide IT systems support for Collaboration and Content staff
- Create and maintain documentation, including near-real-time updates to the Collaboration and Content Knowledge Base
Requirements
What you’ll need- Experience providing technical support and solving issues
- Knowledge of Microsoft 365 technology stack
- Knowledge of IT systems administration tools and best practices
- Knowledge of ITIL processes
- Experience using a Service Desk platform
- Previous experience in Legal, Professional Services, or Enterprise Content Management preferred
Benefits
Comp & perks- Professional development opportunities
- Training and continuing education reimbursement
- Modern, open offices
- Complimentary lunches
- Fully stocked kitchens
- Wellness programs
- Flexible time off programs
- Family-formation benefits
- Family-building support
- Paid volunteer time off
- Donation matching program