FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Service Desk operations, including troubleshooting Windows 10/11 systems, managing asset tracking, and providing Tier 1 technical support. Proficient in Active Directory, Microsoft 365/Entra ID, and Exchange, with strong communication and organizational skills.
Highest-signal resume keywords
IT Service Desk ExperienceWindows 10/11 TroubleshootingActive Directory ManagementMicrosoft 365/Entra IDRelevant IT Certifications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows 10/11 SystemsTroubleshootingAsset TrackingTechnical SupportNetworkingSoftware UpdatesSecurity PatchesDriver UpdatesAuthentication AssistanceIT Procurement
Soft Skills
Excellent CommunicationStrong Organizational AbilitiesTeam CollaborationIndependent Work
Tools & Technologies
Active DirectoryMicrosoft 365Entra IDExchangeIT Asset Management Systems
Certifications & Qualifications
Relevant IT Certifications
Industry Keywords
IT Service DeskTechnical SupportAsset RecoveryOnboardingWarranty Support
About the role
Key responsibilities & impact- Configure Windows computer setups
- Manage warranty support
- Assist with asset recovery
- Communicate with internal clients on progress of computer replacements
- Assist end users with authentication and account requests
- Update software, security patches, and drivers
- Manage shipping and receiving of IT equipment
- Update standard operating procedures
- Manage asset tracking system and asset inventory
- Provide Tier 1 technical support and services for end users
- Escalate complex issues to higher-level support members
- Support hardware, software, and peripheral issues
- Assist with the IT aspect of onboarding new hires
- Provide support with IT procurement
- Perform other duties as assigned
- Collaborate with colleagues, staff, clients, and vendors as opportunities arise
Requirements
What you’ll need- Bachelor’s degree in computer information systems, information technology, computer science, or a similar field
- 2+ years of experience in IT Service Desk experience and systems support
- Hands-on experience troubleshooting Windows 10/11 systems and peripherals/printers
- Experience working in Active Directory, Microsoft 365/Entra ID, and Exchange
- Intermediate understanding of networking
- Relevant IT certifications
- Excellent written and oral communication skills
- Strong organizational abilities
- Ability to work independently and within a multidisciplinary team of scientists and engineers
- Successful employment history screening, degree verification, and federal, state, and county criminal background and Watch List screening
Benefits
Comp & perks- Company-subsidized (employee and family) medical, dental, and vision insurance
- 401(k) participation with a company match of 1% to 4% of annual compensation
- Company-paid life and short- and long-term disability insurance
- Paid sick leave (10 days)
- Paid vacation (10 days)
- Paid holidays (9 days) per year
- Potential for an annual discretionary bonus based on company performance
- Limited travel as needed
- Training to advance IT skills and career
- In-office, remote, or hybrid opportunities based on the candidate’s location and the needs of the organization