Integral Consulting Inc.

IT Support

• Configure Windows computer setups
• Manage warranty support
• Assist with asset recovery
• Communicate with internal clients on progress of computer replacements
• Assist end users with authentication and account requests
• Update software, security patches, and drivers
• Manage shipping and receiving of IT equipment
• Update standard operating procedures
• Manage asset tracking system and asset inventory
• Provide Tier 1 technical support and services for end users
• Escalate complex issues to higher-level support members
• Support hardware, software, and peripheral issues
• Assist with the IT aspect of onboarding new hires
• Provide support with IT procurement
• Perform other duties as assigned
• Collaborate with colleagues, staff, clients, and vendors as opportunities arise

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IT Support Specialist, Tier 1