Team Leader – Booking Centre

Integral Diagnostics (IDX)

. Coordinate day-to-day radiology bookings across modalities and sites .

Posted 10/2/2026full-timeGeelong • AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating radiology bookings and managing booking teams while ensuring adherence to service standards and performance metrics. Proficient in training staff and supporting continuous improvement initiatives within a medical scheduling environment.

Highest-signal resume keywords

Radiology Bookings ExperienceLeadership in Call-Centre EnvironmentCall KPI ManagementPerformance Reporting and AnalysisTraining and Staff Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical SchedulingPerformance MonitoringWorkflow AdherenceBooking Quality ManagementData Analysis

Soft Skills

Excellent CommunicationTeam EngagementOrganisational SkillsAttention to DetailCoaching and Training

Tools & Technologies

RISPACSBooking SystemsPhone Platforms

Industry Keywords

Patient AccessCall Centre ManagementBooking Centre PerformanceContinuous ImprovementReferral Management

About the role

Key responsibilities & impact

Coordinate day-to-day radiology bookings across modalities and sites
Supervise the Booking Centre team, providing leadership, direction, and support
Monitor and manage call KPIs, including volumes, wait times, abandonment rates, and productivity
Monitor booking quality, workflow adherence, and service standards
Prepare, review, and analyse Booking Centre performance reports
Support recruitment activities, including shortlisting, interviewing, and onboarding
Lead and coordinate training for booking staff, including new starters and refresher training
Act as an escalation point for complex bookings and patient or referrer issues
Support continuous improvement and standardisation across booking workflows

Requirements

What you’ll need

Proven experience in radiology bookings, patient access, or medical scheduling
Demonstrated leadership or supervisory experience in a bookings or call-centre environment
Experience working with call KPIs such as average wait time, call abandonment, and productivity measures
Understanding of radiology modalities, referrals, and booking requirements
Experience with reporting, performance monitoring, and analysis
Confidence coaching, training, and supporting staff performance
Excellent communication and team engagement skills
Organisational skills and attention to detail
Comfortable working with RIS/PACS, booking systems, and phone platforms
CV and cover letter required
Relevant skills and experience

Benefits

Comp & perks

Annual salary reviews
Paid parental leave
Fitness Passport with access to over 1000 locations nationwide
Employee discounts at hundreds of retailers, including holidays and health insurance
Recognition programs
Referral bonuses
Career advancement opportunities and succession planning
Free parking
Social events
Supportive, engaging, collaborative, patient-focused workplace