Customer Success Manager

INTEGRIS Health

. Follow Epic’s Connect Customer Success Manager Checklist to support Epic Connect Sites for which INTEGRIS Health is the Host Site .

Posted 11/4/2026full-timeOklahoma City • Oklahoma • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, project planning, and execution, ensuring customer satisfaction and adherence to service level agreements. Proficient in coordinating implementation plans and resolving client issues effectively.

Highest-signal resume keywords

Customer Service ExperienceEpic ExperienceProject ManagementConflict ResolutionRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningImplementation ManagementClient CoordinationService Level Agreement ManagementCustomer Satisfaction Assessment

Soft Skills

Strong Interaction SkillsConflict Resolution SkillsCommunication Skills

Tools & Technologies

Epic Connect

Certifications & Qualifications

Epic Connect Success Manager Training

Industry Keywords

Healthcare AdministrationCustomer Success ManagementClient Relationship Management

About the role

Key responsibilities & impact

Follow Epic’s Connect Customer Success Manager Checklist to support Epic Connect Sites for which INTEGRIS Health is the Host Site
Support pre-sales efforts on new Connect opportunities as assigned
Assess and disposition client requests, coordinate resolutions, and communicate client issues
Plan, develop, and manage coordinated implementation plans for clients
Regularly meet with customers to set expectations, address goals, determine target dates and timelines, manage customer tasks, and provide project updates during onboarding and implementation
Manage post-sales activity through relationship-building, product knowledge, planning, and execution
Oversee customer relationships, ensure service needs are met, and serve as the escalation point for client concerns
Answer day-to-day questions, support product implementation activities, and manage clients’ products in production environments
Ensure overall customer satisfaction and that all SLAs are met

Requirements

What you’ll need

Master's degree, or Bachelor's degree in a related field with 2 years of relevant customer service experience, or Associate's degree in a related field with 4 years of relevant customer service experience, or 6 years of relevant customer service experience
Strong interaction and customer service skills required, with the ability to resolve conflicts
Epic experience preferred
Completion of Epic Connect Success Manager training within 6 months of hire
Preferred degree in business, Management, Healthcare Administration, or related field

Benefits

Comp & perks

Front-loaded PTO
Medical benefits through the extensive INTEGRIS Health Network
Financial assistance for continued education
24/7 health support