INTEGRIS Health

General

• Perform advanced specialty professional coding for complex surgical encounters
• Serve as a subject matter expert supporting coding accuracy, reimbursement integrity, and regulatory compliance
• Code complex specialty surgical encounters and interpret operative reports and clinical documentation to assign accurate procedure codes
• Apply advanced modifier logic and coding principles to ensure compliant and optimal reimbursement
• Resolve escalated coding issues and ensure consistency in specialty coding practices
• Partner with coding teams and operational stakeholders to resolve complex specialty coding issues
• Explain coding rationale and documentation needs to stakeholders
• Resolve complex, ambiguous coding scenarios with minimal guidance
• Drive consistency and reduce variation in complex coding practices
• Ensure coding outcomes support reimbursement, reporting, and compliance
• Apply updated coding guidance and support adoption of best practices

Professional Surgical Coder

• Perform complex scheduling and registration activities, including handling incoming calls, scheduling patients with required clinical and demographic information, verifying patient data, collecting point-of-service payments, providing preparation instructions, and ensuring proper documentation
• Complete advanced patient access functions such as insurance verification, eligibility review, patient financial responsibility estimation, and authorization requirements
• Manage high call volumes while multitasking in a fast-paced environment
• Resolve routine patient inquiries and reimbursement questions
• Handle inbound and outbound communications with patients, physician offices, and insurance carriers
• Collect patient payments and follow established financial clearance processes
• Serve as a liaison for complex patient access and account issues and act as a subject matter expert for Scheduling Specialists
• Provide training, coaching, and feedback to staff while monitoring productivity and work assignments
• Support and lead process improvement and continuous quality improvement initiatives
• Ensure compliance with performance standards, organizational policies, third-party requirements, and applicable federal and state regulations, including EMTALA and HIPAA

Senior Scheduling Specialist

Certified Coder

• Analyze clinical and demographic information from health records to assign appropriate ICD-10-CM and CPT/HCPCS codes
• Support accurate and compliant coding of outpatient medical encounters
• Review and analyze medical records to assign diagnosis and procedure codes
• Apply ICD-10-CM, CPT, and HCPCS coding guidelines according to regulatory and organizational standards
• Identify documentation gaps and initiate queries for clarification
• Resolve routine coding edits and initiate inquiries for accurate and compliant code assignment
• Manage assigned work queues while maintaining productivity and accuracy standards
• Work cooperatively with coding team members and internal partners
• Communicate documentation needs and coding questions to stakeholders
• Use coding tools and references to resolve routine issues and escalate when needed
• Complete assigned coding work accurately and within established timelines
• Follow established workflows and identify basic efficiency opportunities
• Support coding outcomes contributing to reimbursement and data integrity
• Adapt to changes in coding guidelines, tools, and payer requirements

Patient Access Specialist

• Provide patient access services for ancillary, diagnostic, surgical, and emergency services
• Act as a liaison between INTEGRIS, patients, providers, and payers for pre-care account resolution
• Perform complex registration, scheduling, demographic verification, point-of-service payments, consent collection, document imaging, and documentation
• Verify coverage eligibility and insurance, calculate patient portions, and process authorization requirements
• Adjust service area schedules and accommodate special requests
• Answer inbound calls and resolve patient, provider, and insurer concerns
• Collect patient payments and ensure financial clearance
• Document patient account activities, authorizations, and liability requirements
• Respond to inquiries about pre-care services, policies, coverage, benefits, and financial liability
• Resolve patient or payer inquiries and account or prior authorization issues
• Serve as a systems expert and resource for patient access specialists, including on-the-job training
• Provide staff guidance, feedback, training, assignment monitoring, and productivity assessment
• Coordinate team-oriented process improvement and continuous quality improvement initiatives
• Establish goals, track progress, and prepare data for presentation
• Maintain compliance with performance standards, regulations, policies, procedures, guidelines, and third-party contracts

Senior Patient Access Specialist

Analyst

• Ensure accurate revenue capture, payer compliance, and optimized reimbursement for the health system
• Investigate and analyze high-impact billing edits, recurring revenue discrepancies, and coding/documentation risks
• Identify trends, root causes, and corrective actions
• Lead in-depth charge capture reviews and collaborate with departments to improve documentation, charging practices, and revenue accuracy
• Develop, analyze, and present dashboards and reports on denial trends, charge lag, missed charges, net revenue performance, and other key revenue metrics
• Perform cost-benefit analyses for revenue improvement proposals, workflow redesigns, and operational strategies
• Participate in payer and internal audits; prepare documentation, support responses, and assist in corrective action planning
• Partner with Compliance and CDM teams to monitor risks, implement billing corrections, and support enterprise-wide initiatives
• Serve as designated analyst for assigned high-volume or complex clinical service lines
• Lead quarterly reviews with operational leaders, presenting findings, trends, risks, and improvement opportunities

Revenue Integrity Analyst II – Facility Support

• Strategize and lead the Threat & Vulnerability Management program
• Research, design, and implement cybersecurity solutions complying with security policies and standards
• Develop, implement, and oversee vulnerability and threat management programs
• Lead vulnerability assessment and management, including regular assessments and scans across IT and OT systems and networks
• Prioritize vulnerabilities by risk, impact, and exploitability and provide remediation guidance
• Analyze vulnerability data, maintain risk registers, and track remediation through closure
• Support security incident investigation and response
• Report vulnerability-management activities, risk posture, metrics, and KPIs to senior management and executive leadership
• Develop cybersecurity roadmaps, strategy, maturity, policies, and procedures
• Lead day-to-day vulnerability governance and a team defending against threats and reducing risk
• Integrate security into the SDLC and drive application-security policies and procedures
• Establish secure-coding standards and integrate security tools into CI/CD pipelines
• Conduct SAST/DAST assessments, threat modeling, code reviews, and penetration testing
• Partner with development, DevOps, IT, and cross-functional teams to remediate findings and integrate security measures
• Identify automation opportunities and continuously improve people, processes, and technologies
• Lead threat-hunting activities and participate in incident response and investigations
• Coordinate with vendors and external stakeholders and manage third-party cybersecurity vendor relationships
• Develop security-awareness training programs
• Monitor emerging cybersecurity threats and technologies
• Ensure compliance with relevant regulations and standards
• Provide storm/emergency response support

TVM Program Lead

Network Engineer

• Serve as an escalation point for Tier 2 Operations team members, working tickets and creating or modifying knowledge base articles.
• Install and configure systems according to design specifications.
• Assist with analysis, troubleshooting, repair, and performance tuning of complex systems and hardware components.
• Support the ITIL Service Transition process, ensuring new and modified services are documented and Operations personnel are informed and trained.
• Support testing and evaluation of technologies under review.
• Plan, document, and implement software patches and upgrades for infrastructure components.
• Actively monitor the environment and assign problem tickets and incidents; schedule reviews to determine support needs.
• Provide technical support and 24X7 incident response.
• Assist with root cause analysis of failures causing downtime or performance outside service-level agreement tolerances.
• Assist with developing and supporting annual infrastructure performance and capacity reports.
• Report to the department Manager or Director.
• Work in a normal office environment; the position may have additional physical-demand and respiratory fit-test requirements.

• Ensure complex registration activities, including scheduling, demographic verification, point-of-service payments, consent signatures, document imaging, and documentation standards
• Ensure complex patient access transactions, including coverage eligibility, insurance verification, patient portion calculation, and authorization requirements
• Adjust service area schedules and accommodate special requests from internal and external customers
• Answer inbound calls from patients, physician offices, and insurance carriers to resolve concerns
• Collect patient payments and ensure financial clearance
• Document patient account activities, authorization requirements, and patient liability
• Perform filing, data entry, and other assigned duties
• Respond to inquiries regarding pre-care services, policies, coverage, benefits, and financial liability
• Resolve patient or payer inquiries and prepare or review patient accounts and prior authorization requirements
• Communicate payer regulations, coverage benefits, and financial liability to patients
• Act as a liaison for complex patient access and account issues; answer reimbursement questions and serve as a resource and systems expert
• Provide guidance, feedback, on-the-job training, and performance improvement support to patient access staff
• Monitor assignments and assess productivity
• Handle telephone, email, and verbal communications with departments and caregivers
• Coordinate team-oriented process improvement initiatives
• Coordinate continuous quality improvement efforts, establish goals, track progress, and prepare data presentations
• Interpret and maintain compliance with performance standards, regulations, policies, procedures, guidelines, and contracts

Accounts Payable

• Manage financial and statistical data in the general ledger and associated work papers
• Direct analytical review of financial performance
• Accumulate, prepare, and report financial and statistical data
• Coordinate with vendors, buyers, contract managers, and receivers to resolve issues
• Research, analyze, and summarize accounting data and trends; prepare reports
• Document financial transactions and enter account information
• Audit documents and maintain accounting controls
• Guide accounting clerical staff and answer questions
• Reconcile financial discrepancies and accounts, including bank accounts, accounts receivable, accounts payable, and bonds
• Prepare payments, verify documentation, request disbursements, accrue expenses, assign account numbers, and reconcile accounts
• Research and interpret accounting policies, regulations, and financial data
• Maintain and balance an automated consolidation system
• Develop and implement accounting procedures
• Provide accounting support for mergers and acquisitions
• Handle weekly check runs, voids, and stop-pay processes
• Research debit balance accounts and initiate refund requests
• Perform special projects and other duties assigned by leadership
• Report to the Manager or Director as assigned

Accounts Payable Specialist

• Implement, configure, and maintain Epic and other clinical applications, including EHRs, clinical decision support systems, and other clinical software
• Collaborate with clinical end-users, IT staff, and vendors to improve clinical workflows and processes using technology
• Participate in system testing and validation to ensure applications meet regulatory requirements and user needs
• Maintain accurate documentation of system configurations, changes, and troubleshooting procedures
• Participate in testing and validation for Epic software upgrades and enhancements
• Monitor and troubleshoot clinical application issues and provide timely resolution
• Stay current with solutions in the Epic system and other clinical applications
• Collaborate with operational and medical staff leaders on strategic initiatives
• Participate in all phases of the system development life cycle, including use-case development and software-solution evaluation
• Participate in rounding with clinical and business end users

EPIC Applications Analyst II – Cadence and Referrals

Accounting Manager

• Accurately process healthcare claims according to payer compliance regulations
• Ensure timely claim submission and reimbursement from third-party payers and/or patients
• Maintain proper account documentation in the facility's billing system
• Pursue follow-up efforts on aged accounts
• Import and process payment files and claims
• Collect insurance or patient balances and perform physician charge entry
• Maintain and manipulate multiple files or work lists
• Communicate directly with payers regarding outstanding claims and payment variances
• Provide payers with reasons for suspected underpayments and analyze reasons for non-payment
• Update account information and action plans
• Handle telephone and email communications from payers and health system departments
• Participate in continuous quality improvement efforts and track progress with supervisors
• Maintain HIPAA compliance when handling patient information
• Apply federal, state, and payer regulations and explanations of benefits to identify billing compliance issues and payer discrepancies
• Assist hospital and/or physician patients visiting the patient accounting office during business hours
• Report to the department manager or supervisor

Patient Accounting Specialist

• Serve as a senior subject matter expert in revenue integrity
• Provide advanced analysis and payer escalation support for complex revenue cycle issues
• Lead high-level charge capture initiatives, payer strategy escalations, and systemwide denial prevention efforts
• Investigate systemic billing edits, high-dollar revenue discrepancies, and specialty-specific coding risks
• Design and oversee charge capture improvement projects across multiple service lines and Epic workflows
• Develop advanced dashboards and predictive analytics models for denial trends, charge lag, missed charges, and net revenue opportunities
• Perform complex cost-benefit analyses and financial modeling for revenue improvement proposals, payer policy changes, and operational redesigns
• Lead payer and internal audits and support payment policy or denial escalations
• Collaborate with Compliance, Legal, and CDM teams on governance structures, billing corrections, and regulatory requirements
• Serve as senior analyst for high-volume or high-risk service lines
• Lead reviews with operational executives and present findings and recommendations
• Mentor Analysts I and II through technical guidance, coaching, and quality assurance

Revenue Integrity Analyst III

• Ensure accurate revenue capture, payer compliance, and optimized reimbursement for the health system
• Investigate and resolve high-impact billing edits, recurring discrepancies, and specialty-specific coding risks
• Analyze revenue trends, root causes, and corrective actions
• Lead in-depth charge capture reviews and improve documentation, charging practices, and revenue accuracy
• Develop, analyze, and present dashboards and reports on denial trends, charge lag, missed charges, net revenue performance, and other revenue metrics
• Perform cost-benefit analyses for revenue improvement proposals, workflow redesign, and operational strategies
• Participate in payer and internal audits; prepare documentation, support responses, and assist with corrective action planning
• Partner with Compliance and CDM teams to monitor risks, implement billing corrections, and support enterprise-wide initiatives
• Serve as the designated analyst for assigned high-volume or complex clinical service lines
• Lead quarterly reviews with operational leaders, presenting findings, trends, risks, and improvement opportunities

Revenue Integrity Analyst II

• Serve as a senior subject matter expert in revenue integrity
• Provide advanced analysis and payer escalation support for complex revenue cycle issues
• Lead high-level charge capture initiatives, payer strategy escalations, and systemwide denial prevention efforts
• Investigate systemic billing edits, high-dollar revenue discrepancies, and specialty-specific coding risks
• Design and oversee charge capture improvement projects across multiple service lines
• Develop advanced dashboards and predictive analytics models tracking denial trends, charge lag, missed charges, and net revenue opportunities
• Perform complex cost-benefit analyses for revenue improvement proposals, payer policy changes, and operational redesigns
• Lead payer and internal audits and support payment policy or denial escalations
• Establish governance structures and implement billing corrections with Compliance, Legal, and CDM teams
• Serve as senior analyst for high-volume or high-risk service lines
• Lead quarterly and ad-hoc reviews with operational executives
• Mentor Analysts I and II through technical guidance, coaching, and quality assurance

Revenue Integrity Analyst, III

• Process complex transactions, including global transplant cases, payer audits, payer withholds, and complex data from multiple sources
• Review and resolve denied, underpaid, and overpaid claims and carry out the appeals process
• Maintain third-party payer relationships and respond to inquiries, complaints, and correspondence related to denials, appeals, payments, and audits
• Import and process payment files, process claims, collect insurance payments, and/or enter physician charges
• Execute auditing and denial appeals, including receiving, assessing, documenting, tracking, responding to, and resolving appeals with third-party and government payers
• Monitor payer files for accuracy and update payer documentation
• Research files, claims, best practices, and policy reforms
• Conduct accurate, clear, concise, and professional internal and external correspondence
• Work with internal departments and external organizations to resolve complex accounts
• Maintain data for trending payer issues, underpayments, banking errors, and payment trends
• Prepare, maintain, assist with, and submit reports
• Make complex decisions independently within the scope of the position
• Collaborate on service improvements, process and quality improvement activities, revenue opportunities, and payer standards
• Maintain knowledge of state and federal regulations, accreditation and compliance requirements, fraud and abuse, confidentiality, HIPAA, and INTEGRIS Health policies
• Identify improvement opportunities and contribute to testing system modifications with IT staff and department managers
• Participate in professional development
• Report to the manager or supervisor of the department

Professional Surgical Coder

Senior Scheduling Specialist

Certified Coder

Senior Patient Access Specialist

Revenue Integrity Analyst II – Facility Support

TVM Program Lead

Network Engineer

Senior Patient Access Specialist

Accounts Payable Specialist

EPIC Applications Analyst II – Cadence and Referrals

Patient Accounting Specialist

Revenue Integrity Analyst III

Revenue Integrity Analyst II

Revenue Integrity Analyst, III

Senior Patient Accounting Specialist