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Network Engineer
INTEGRIS Health. Serve as an escalation point for Tier 2 Operations team members, working tickets and creating or modifying knowledge base articles.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in infrastructure management, including installation, configuration, and troubleshooting of complex systems. Proficient in ITIL processes and capable of providing 24X7 technical support and incident response.
Highest-signal resume keywords
ITIL CertificationCisco Certified Network Associate (CCNA)Infrastructure SpecializationRoot Cause AnalysisMicrosoft Active Directory Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System InstallationSystem ConfigurationPerformance TuningTroubleshootingSoftware PatchingIncident ResponseCapacity ReportingProtocol AnalyzerStorage Area NetworksEthernet
Soft Skills
Effective Communication
Tools & Technologies
Telecommunications Alarm Management PlatformsRemote MonitoringFiber Channel Switch InfrastructureMobile Telecommunications Provisioning
Certifications & Qualifications
RHCSAMCSAVCPVCDXCWNAEMCSAACISCCDA
Industry Keywords
ITIL Service TransitionWide Area NetworkLocal Area NetworkInternet ProtocolRoutingQuality of Service (QoS)SyslogCall Detail Records
About the role
Key responsibilities & impact- Serve as an escalation point for Tier 2 Operations team members, working tickets and creating or modifying knowledge base articles.
- Install and configure systems according to design specifications.
- Assist with analysis, troubleshooting, repair, and performance tuning of complex systems and hardware components.
- Support the ITIL Service Transition process, ensuring new and modified services are documented and Operations personnel are informed and trained.
- Support testing and evaluation of technologies under review.
- Plan, document, and implement software patches and upgrades for infrastructure components.
- Actively monitor the environment and assign problem tickets and incidents; schedule reviews to determine support needs.
- Provide technical support and 24X7 incident response.
- Assist with root cause analysis of failures causing downtime or performance outside service-level agreement tolerances.
- Assist with developing and supporting annual infrastructure performance and capacity reports.
- Report to the department Manager or Director.
- Work in a normal office environment; the position may have additional physical-demand and respiratory fit-test requirements.
Requirements
What you’ll need- Bachelor's degree or 2 years of relevant experience in related field required.
- Previous work experience with an infrastructure specialization
- Intermediate level certification (RHCSA, CCNA, MCSA, VCP, VCAP, VCDX, CWNA, EMCSA, ACIS, CCP) or intermediate level storage certification preferred.
- Four years of experience can substitute for the preferred certification requirement.
- ITIL certification within 6 months of hire.
- Must be able to communicate effectively in English (Verbal/Written)
- Cisco Certified Network Associate (CCNA) or Cisco Certified Design Associate (CCDA) preferred for network specialization.
- Previous experience with Wide Area and Local Area Network Infrastructure.
- Previous experience with protocol analyzer preferred.
- Previous experience with Storage Area Networks and Fiber Channel Switch Infrastructure for storage specialization.
- Microsoft certifications preferred.
- Previous experience in Microsoft Active Directory preferred.
- Previous experience with mobile telecommunications provisioning and troubleshooting for unified communications specialization.
- Previous experience with syslog and call detail records.
- Previous experience with telecommunications alarm management platforms and remote monitoring preferred.
- Previous experience with Ethernet, Internet Protocol, Routing, and QoS preferred.
Benefits
Comp & perks- Front-loaded PTO
- Medical benefits through the extensive INTEGRIS Health Network
- Financial assistance for continued education
- 24/7 health support