Patient Financial Advisor – Self Pay

INTEGRIS Health

. Serve as the primary contact for patient billing inquiries .

Posted 10/12/2026full-timeOklahoma City • Oklahoma • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare billing, insurance compliance, and patient financial services, with a strong ability to communicate effectively and resolve billing inquiries. Proficient in managing sensitive information and maintaining compliance with relevant regulations.

Highest-signal resume keywords

Healthcare Billing KnowledgeInsurance ResolutionEpic EMR ExperienceRevenue Cycle CertificationPatient Financial Services

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Healthcare BillingDenial ManagementCash PostingPatient Financial ServicesBilling Dispute ResolutionCompliance InvestigationsInsurance Coverage EducationAccount Accuracy ReviewPatient Demographics VerificationFinancial Assistance Gathering

Soft Skills

Excellent CommunicationCritical ThinkingIndependent Decision-MakingCollaborationConfidentiality Management

Tools & Technologies

Epic EMR

Certifications & Qualifications

Certified Revenue Cycle RepresentativeCertified Healthcare Access Associate

Industry Keywords

EMTALAHIPAAFair Debt Collection Practices ActIRS 501rRegulation F

About the role

Key responsibilities & impact

Serve as the primary contact for patient billing inquiries
Act as liaison between INTEGRIS and patients, providers, and payers for post-care account resolution
Provide information about billing practices, policies, and patient billing statements
Assist patients in understanding billing statements and resolving outstanding balances
Resolve self-pay account issues, billing disputes, collections, and compliance investigations
Gather information about payments, billing, and financial assistance
Educate patients about insurance coverage, patient responsibilities, and financial programs
Contact billing groups, insurance payors, and vendors to resolve payment issues, denials, and underpayments
Collaborate with departments and agencies to meet patient needs
Interpret and maintain compliance with EMTALA, HIPAA, Fair Debt Collection Practices Act, IRS 501r, and Regulation F
Make complex decisions and work independently
Verify, collect, and update patient demographics, insurance, and payment information in Epic
Review accounts for accuracy and follow up with patients before referring accounts to collections
Document account actions to ensure accuracy and quality
Respond to patient inquiries and educate patients on billing policies, insurance, and managed care
Handle inbound and outbound communications by phone, mail, email, digital channels, live chat, and system digital communications
Report to the assigned supervisor

Requirements

What you’ll need

High school graduate
Strong knowledge of healthcare billing, insurance, and compliance regulations in hospital, physician, and specialty billing
Ability to manage sensitive information confidentially
Excellent verbal and written communication and critical thinking skills
Willingness to maintain continued knowledge of insurance and patient healthcare billing and collections compliance and practices
4 years of experience in healthcare insurance billing, denial management, insurance resolution/follow-up, cash posting, patient financial services, healthcare billing customer service, or a combination thereof
5 years of patient access experience may also be considered
2 years of medical billing experience may be considered with a bachelor’s degree in healthcare or a related field
3 years of experience may be considered with completion of certification in a healthcare program such as medical coding
Revenue Cycle or Patient Access certifications and Epic EMR experience preferred
Must obtain Revenue Cycle or Patient Access-related certification within 1 year of hire (Certified Revenue Cycle Representative or Certified Healthcare Access Associate)

Benefits

Comp & perks

Front-loaded PTO
Medical benefits through the extensive INTEGRIS Health network
Financial assistance for continued education
24/7 mental health support
Career and development opportunities