Senior Patient Access Specialist

INTEGRIS Health

. Provide patient access services for ancillary, diagnostic, surgical, and emergency services .

Posted 10/2/2026full-timeOklahoma City • Oklahoma • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient access operations, including scheduling, registration, and insurance verification, while ensuring compliance with healthcare regulations. Proficient in financial clearance processes and effective communication with patients, providers, and payers.

Highest-signal resume keywords

Patient Access OperationsScheduling and RegistrationInsurance VerificationHealthcare ComplianceCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ICD-10 CodingCPT CodingBilling and CollectionsDemographic VerificationAuthorization ProcessingPoint-of-Service PaymentsDocument ImagingData PresentationProcess ImprovementFinancial Clearance

Soft Skills

CommunicationTeam CoordinationTraining and MentoringProblem SolvingCustomer Relations

Tools & Technologies

Microsoft OfficeBilling/Claims Management Software

Certifications & Qualifications

AAHAM CRCSHFMA CRCRNAHAM CHAA

Industry Keywords

Patient Access ServicesHealthcare RegulationsEMTALAHIPAAHealthcare Reimbursement

About the role

Key responsibilities & impact

Provide patient access services for ancillary, diagnostic, surgical, and emergency services
Act as a liaison between INTEGRIS, patients, providers, and payers for pre-care account resolution
Perform complex registration, scheduling, demographic verification, point-of-service payments, consent collection, document imaging, and documentation
Verify coverage eligibility and insurance, calculate patient portions, and process authorization requirements
Adjust service area schedules and accommodate special requests
Answer inbound calls and resolve patient, provider, and insurer concerns
Collect patient payments and ensure financial clearance
Document patient account activities, authorizations, and liability requirements
Respond to inquiries about pre-care services, policies, coverage, benefits, and financial liability
Resolve patient or payer inquiries and account or prior authorization issues
Serve as a systems expert and resource for patient access specialists, including on-the-job training
Provide staff guidance, feedback, training, assignment monitoring, and productivity assessment
Coordinate team-oriented process improvement and continuous quality improvement initiatives
Establish goals, track progress, and prepare data for presentation
Maintain compliance with performance standards, regulations, policies, procedures, guidelines, and third-party contracts

Requirements

What you’ll need

4 years of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, accounts receivables)
Previous experience in scheduling, registration, insurance, billing, collections, or customer service in a hospital or physician's office setting
Bachelor's degree in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA) preferred
Previous experience with Microsoft Office programs and admission/discharge/transfer or billing/claims management software
Previous experience with medical terminology, basic ICD-10 and CPT coding, healthcare program reimbursement and methodologies
Previous experience in 3+ of scheduling, registration, insurance, billing, collections, and customer service in a hospital or physician's office setting
Compliance with applicable federal and state regulations, including EMTALA and HIPAA

Benefits

Comp & perks

Front-loaded PTO
Medical benefits through the extensive INTEGRIS Health network
Financial assistance for continued education
24/7 mental health support
Career growth opportunities