Senior Patient Access Specialist

INTEGRIS Health

. Ensure complex registration activities, including scheduling, demographic verification, point-of-service payments, consent signatures, document imaging, and documentation standards .

Posted 9/30/2026full-timeOklahoma City • Oklahoma • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Patient Access operations, including scheduling, registration, insurance verification, and billing processes. Proficient in compliance with healthcare regulations and effective communication with patients and payers.

Highest-signal resume keywords

Patient Access OperationsInsurance VerificationHealthcare ComplianceMedical TerminologyCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingRegistrationBillingCollectionsICD-10 CodingCPT CodingData EntryFinancial ClearanceAuthorization RequirementsDocument Imaging

Soft Skills

CommunicationTeam CoordinationProblem SolvingTraining and FeedbackCustomer Support

Tools & Technologies

Microsoft OfficeBilling SoftwareClaims Management Software

Certifications & Qualifications

AAHAM CRCSHFMA CRCRNAHAM CHAA

Industry Keywords

EMTALAHIPAAPatient LiabilityCoverage EligibilityThird-Party Regulations

About the role

Key responsibilities & impact

Ensure complex registration activities, including scheduling, demographic verification, point-of-service payments, consent signatures, document imaging, and documentation standards
Ensure complex patient access transactions, including coverage eligibility, insurance verification, patient portion calculation, and authorization requirements
Adjust service area schedules and accommodate special requests from internal and external customers
Answer inbound calls from patients, physician offices, and insurance carriers to resolve concerns
Collect patient payments and ensure financial clearance
Document patient account activities, authorization requirements, and patient liability
Perform filing, data entry, and other assigned duties
Respond to inquiries regarding pre-care services, policies, coverage, benefits, and financial liability
Resolve patient or payer inquiries and prepare or review patient accounts and prior authorization requirements
Communicate payer regulations, coverage benefits, and financial liability to patients
Act as a liaison for complex patient access and account issues; answer reimbursement questions and serve as a resource and systems expert
Provide guidance, feedback, on-the-job training, and performance improvement support to patient access staff
Monitor assignments and assess productivity
Handle telephone, email, and verbal communications with departments and caregivers
Coordinate team-oriented process improvement initiatives
Coordinate continuous quality improvement efforts, establish goals, track progress, and prepare data presentations
Interpret and maintain compliance with performance standards, regulations, policies, procedures, guidelines, and contracts

Requirements

What you’ll need

4 years of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, accounts receivables)
Previous experience in scheduling, registration, insurance, billing, collections, or customer service in a hospital or physician's office setting
Bachelor's degree in a related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA) preferred
Previous experience with Microsoft Office programs and admission/discharge/transfer or billing/claims management software
Previous experience with medical terminology, basic ICD-10 and CPT coding, healthcare program reimbursement, and methodologies
Previous experience in 3+ of scheduling, registration, insurance (including Medicare, Medicaid, and third-party regulations), billing, collections, and customer service in a hospital or physician's office setting
Knowledge of and compliance with EMTALA, HIPAA, federal and state regulations, policies, procedures, guidelines, and third-party contracts

Benefits

Comp & perks

Front-loaded PTO
Medical benefits through the extensive INTEGRIS Health network
Financial assistance for continued education
24/7 mental health support