See all jobs on Scoutfield
Search thousands of fresh jobs every day.
- Fresh listings
- Fast filters
- No subscription required
Senior Scheduling Specialist
INTEGRIS Health. Perform complex scheduling and registration activities, including handling incoming calls, scheduling patients with required clinical and demographic information, verifying patient data, collecting point-of-service payments, providing preparation instructions, and ensuring proper documentation .
Core Competencies
Role fitUse this summary to align your resume positioning with the role.
Demonstrates expertise in patient access operations, including scheduling, registration, and insurance verification, while ensuring compliance with healthcare regulations such as EMTALA and HIPAA. Proficient in training and leading teams to improve processes and enhance patient experience.
ATS Keywords
Tailor your resumeTip: use these terms in your resume and cover letter to boost ATS matches.
About the role
Key responsibilities & impact- Perform complex scheduling and registration activities, including handling incoming calls, scheduling patients with required clinical and demographic information, verifying patient data, collecting point-of-service payments, providing preparation instructions, and ensuring proper documentation
- Complete advanced patient access functions such as insurance verification, eligibility review, patient financial responsibility estimation, and authorization requirements
- Manage high call volumes while multitasking in a fast-paced environment
- Resolve routine patient inquiries and reimbursement questions
- Handle inbound and outbound communications with patients, physician offices, and insurance carriers
- Collect patient payments and follow established financial clearance processes
- Serve as a liaison for complex patient access and account issues and act as a subject matter expert for Scheduling Specialists
- Provide training, coaching, and feedback to staff while monitoring productivity and work assignments
- Support and lead process improvement and continuous quality improvement initiatives
- Ensure compliance with performance standards, organizational policies, third-party requirements, and applicable federal and state regulations, including EMTALA and HIPAA
Requirements
What you’ll need- 4 years of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, customer service) in a hospital or physician's office setting
- Previous experience with Microsoft Office programs
- Experience with admission/discharge/transfer or billing/claims management software
- Experience with medical terminology, basic ICD 10 and CPT coding, healthcare program reimbursement and methodologies
- Bachelor's degree in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA) preferred
Benefits
Comp & perks- Front-loaded PTO
- Medical benefits through the extensive INTEGRIS Health network
- Financial assistance for continued education
- 24/7 mental health support