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Human Resources Operations Partner
Intelcom | Dragonfly. Work closely with managers to support employee relations management and proactively resolve conflicts.
About the role
Key responsibilities & impact- Work closely with managers to support employee relations management and proactively resolve conflicts.
- Support managers in managing, engaging, and developing their teams.
- Participate in developing and implementing internal procedures and policies in compliance with labor standards.
- Monitor employee status changes and manage promotions, transfers, and internal mobility.
- Support performance evaluations and attendance management.
- Manage and track workplace accident files and prepare documentation for internal and external audits.
- Ensure application of human resources management principles and organizational strategies within the service center and stations.
- Manage administrative aspects of working conditions and ensure regulatory compliance.
- Contribute to improving the employee experience and promoting a positive work environment.
- Produce statistical reports on HR performance indicators and analyze them to support strategic decision-making.
Requirements
What you’ll need- Bachelor’s degree in Human Resources Management, Industrial Relations, or a related field.
- Minimum of 5 years of relevant HR experience, with strong expertise in labor relations and conflict management.
- Ability to build and maintain strong relationships with employees and managers at all levels.
- Excellent verbal and written communication skills.
- Strong proficiency with office tools (Word, Excel, PowerPoint, Teams, SharePoint).
- Experience with HR management systems, including HRIS platforms such as Workday and Dayforce (an asset).
- Rigorous, autonomous, creative, and able to work effectively as part of a team in a dynamic and demanding environment.
- Ability to work in a highly operational environment requiring responsiveness and efficient priority management.
- Occasional travel between stations required.
Benefits
Comp & perks- Short- and medium-term growth opportunities
- Comprehensive group insurance
- Group RRSP program
- Employee Assistance Program
- Accommodation measures for individuals with disabilities throughout the recruitment process