Operations Coordinator

Intelcom | Dragonfly

. Assist in unloading trailers and verify freight against manifests .

Posted 11/4/2026full-timeEdmonton • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in warehouse operations, including unloading trailers, processing packages, and maintaining inventory systems. Proficient in customer service, documentation, and compliance with Health & Safety protocols.

Highest-signal resume keywords

Warehouse OperationsInventory ManagementCustomer ServiceData EntryHealth & Safety Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Unloading TrailersVerifying FreightScanning PackagesSorting OperationsProcessing ReturnsConducting Van AuditsPreparing DocumentationMaintaining Warehouse SystemsPerforming Data EntryTraining Employees

Soft Skills

CollaborationProblem SolvingCommunicationMentoringOrganizational Skills

Industry Keywords

SOPsOperational EfficiencyQuality StandardsCustomer InquiriesHazard-Free Environment

About the role

Key responsibilities & impact

Assist in unloading trailers and verify freight against manifests
Scan, sort, and process packages, including defective items and returns
Conduct van audits and support sorting operations
Support shipping, receiving, dispatching, and inventory management
Support and maintain warehouse systems and ensure operational efficiency
Process returns and complete required documentation in accordance with SOPs
Handle customer pickups and provide front desk assistance
Resolve delivery issues by following SOPs and coordinating with relevant teams
Escalate special cases to management when needed
Print labels and prepare required documentation
Process broker returns and return-to-client shipments
Prepare daily reports and maintain accurate records
Perform data entry tasks as needed
Train and mentor new employees
Collaborate with Operations teams to uphold quality standards
Complete supervisor-assigned tasks as required
Maintain a clean, organized, and hazard-free work environment
Comply with all Health & Safety protocols
Provide support for clients and IDCs
Respond to customer inquiries via phone and email
Process customer service email requests
Perform other duties as assigned

Requirements

What you’ll need

Ability to unload trailers and verify freight against manifests
Ability to scan, sort, and process packages, including defective items and returns
Ability to conduct van audits and support sorting operations
Ability to support shipping, receiving, dispatching, and inventory management
Ability to support and maintain warehouse systems
Ability to process returns and complete required documentation in accordance with SOPs
Ability to handle customer pickups and provide front desk assistance
Ability to resolve delivery issues by following SOPs and coordinating with relevant teams
Ability to escalate special cases to management when needed
Ability to print labels and prepare required documentation
Ability to process broker returns and return-to-client shipments
Ability to prepare daily reports and maintain accurate records
Ability to perform data entry tasks
Ability to train and mentor new employees
Ability to collaborate with Operations teams to uphold quality standards
Ability to maintain a clean, organized, and hazard-free work environment
Compliance with all Health & Safety protocols
Ability to provide support for clients and IDCs
Ability to respond to customer inquiries via phone and email
Ability to process customer service email requests

Benefits

Comp & perks

Short- and medium-term growth opportunities
Comprehensive group insurance
Group RRSP program
Employee Assistance Program