Operations Supervisor

Intelcom | Dragonfly

. Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment .

Posted 11/7/2026full-timeEdmonton • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in overseeing warehouse operations, ensuring compliance with Health & Safety protocols, and maintaining accurate inventory and delivery records. Capable of providing coaching and training to staff while addressing customer complaints and enhancing service standards.

Highest-signal resume keywords

Health & Safety ComplianceWarehouse Operations SupervisionInventory ManagementCoaching & TrainingPerformance Evaluation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Shipping ManagementReceiving ManagementDispatchingSortingScanningPackage ProcessingData EntryReport GenerationQuality ChecksSOP Enforcement

Soft Skills

CoachingProblem-SolvingCommunicationTeam LeadershipCustomer Service

Industry Keywords

Warehouse Safety ProtocolsIncident LogsDelivery ReportsPerformance ReportsFast-Paced Environment

About the role

Key responsibilities & impact

Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment
Enforce safe working methods and behaviors within the team
Conduct safety audits, warehouse checks, van audits, and emergency response
Ensure warehouse cleanliness and organization
Oversee shipping, receiving, dispatching, inventory management, and package dispatching
Conduct quality checks on return pickups and the return-to-client process
Create or confirm driver bookings with relevant business partners
Generate next-day route plans and send optimization emails to the Optimization team
Conduct IDC/driver check-in and check-out and loading activities
Unload trailers and verify freight against manifests
Assist with sorting, scanning, and processing packages, including defective items and returns
Maintain delivery, incident, and inventory logs and submit daily reports
Complete reports for clients, the Station team, and Manager, including AMZ Daily Case reports and Shift Handover
Audit Proof of Delivery reports and report compliance to the IDC liaison
Complete daily timesheets and perform data entry
Assign daily staff tasks, monitor productivity, and ensure SOP compliance
Prepare and monitor performance reports
Provide coaching, support, and training to drivers and warehouse staff, including onboarding
Address delivery complaints, damages, and lost packages
Ensure high service standards and customer satisfaction
Evaluate employee performance, workplace conduct, and compliance, including discipline where appropriate
Perform other duties as assigned

Requirements

What you’ll need

Experience or qualifications for supervising warehouse operations are not explicitly stated
Ability to work in a fast-paced warehouse setting with shift-based schedules
Ability to comply with Health & Safety protocols and safe working methods
Ability to supervise warehouse traffic and safe vehicle movements
Ability to oversee shipping, receiving, dispatching, inventory management, sorting, scanning, and package processing
Ability to maintain accurate delivery, incident, and inventory records and complete daily reports
Ability to assign tasks, monitor productivity, enforce SOPs, and provide coaching and training
Ability to address delivery complaints, damages, or lost packages
Ability to evaluate employee performance and conduct, including discipline where appropriate

Benefits

Comp & perks

Short- and medium-term growth opportunities
Comprehensive group insurance
Group RRSP program
Employee Assistance Program
Accommodation measures for individuals with disabilities throughout the recruitment process