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Intellect

Bilingual, French/English Crisis Helpline Responder

Intellect

. Respond to crisis hotline calls with empathy and professionalism .

Posted 10/9/2026part-timeRemote • Gabon, CameroonJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in crisis counseling and risk assessment, with a strong focus on developing tailored crisis management plans. Proficient in managing high-risk situations with emotional resilience and effective communication in both French and English.

Highest-signal resume keywords
Crisis CounselingRisk AssessmentCrisis Intervention TrainingFluency in French and EnglishEmotional Resilience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Crisis ManagementDe-Escalation SupportCall DocumentationEmergency Services CoordinationSafety Planning
Soft Skills
EmpathyProfessionalismCalm Decision-Making
Certifications & Qualifications
Crisis Intervention TrainingSuicide Prevention Training
Industry Keywords
Mental HealthEmergency ServicesHelpline ExperienceCounseling PsychologyClinical Psychology

About the role

Key responsibilities & impact
  • Respond to crisis hotline calls with empathy and professionalism
  • Provide evidence-based crisis counseling and de-escalation support
  • Conduct risk assessments and arrange emergency services or referrals when required
  • Maintain accurate and confidential call documentation
  • Develop tailored crisis management and safety plans
  • Ensure smooth handovers between shifts
  • Dedicate each shift exclusively to Intellect crisis support services

Requirements

What you’ll need
  • Master's degree in Counselling, Counselling Psychology, or Clinical Psychology
  • 1–3 years of helpline experience (paid or volunteer)
  • Proven ability to manage high-risk situations
  • Emotional resilience and calm decision-making under pressure
  • Fluency in French and English
  • Mental health or emergency services background (preferred)
  • Crisis Intervention or Suicide Prevention training (preferred)

Benefits

Comp & perks
  • Flexible scheduling