Care Account Manager, Clinical

Intellect

. Manage the full lifecycle of high-risk cases, from handover after the initial risk assessment through escalation, support, fitness-for-work assessment and case closure.

Posted 10/9/2026part-timeRemote • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-risk clinical cases, including risk assessments, fitness-for-work evaluations, and stakeholder coordination. Proficient in developing clinical protocols and ensuring compliance with internal SOPs and client frameworks.

Highest-signal resume keywords

Registered Clinical PsychologistClinical Case ManagementRisk AssessmentStakeholder ManagementFitness-For-Work Pathways

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Clinical Protocol DevelopmentRisk FrameworksCase TrackingClinical DocumentationMental Health Evaluation

Soft Skills

Exceptional CommunicationStakeholder CoordinationTraining Delivery

Certifications & Qualifications

AHPRA Registration

Industry Keywords

EAPCorporate WellbeingHigh-Acuity Mental HealthOccupational Mental HealthAustralian Psychosocial Risk

About the role

Key responsibilities & impact

Manage the full lifecycle of high-risk cases, from handover after the initial risk assessment through escalation, support, fitness-for-work assessment and case closure.
Monitor incoming care requests, ensure appropriate response, and assign cases to approved clinicians with the right competency and registration.
Ensure therapy sessions are scheduled, completed and documented within agreed SLAs, and coordinate with care navigators on booking.
Review the open case list for stalled items and follow up with clinicians, network partners and client contacts to keep cases moving.
Act as the third line of escalation for the helpline for case clarifications and complex issues.
Liaise with client contacts and on-site teams for situational updates, align support plans with treating clinicians, and track employee progress.
Manage support plan adjustments and support provider re-matching where needed.
Apply cultural and contextual formulation, including for First Nations employees and isolated site-based workers.
Review and sign off risk assessments, confirm risk tiering, and set review cadence and monitoring requirements.
Make clinical decisions regarding disputed risk ratings, medical evaluation pathways and session credits.
Ensure clinical documentation and risk assessments comply with the client's framework and internal SOPs.
Co-develop and maintain clinical protocols, risk frameworks and SOPs.
Initiate and coordinate fitness-for-work assessments, communicate outcomes, and develop and monitor reintegration plans.
Act as the named clinical contact for client chaplaincy, medical, health and safety, and people teams.
Produce case trackers and monthly clinical reporting on presenting issues, risk patterns, outcomes and service-level themes.
Present clinical insights and recommendations at client review meetings.
Design and deliver clinical training and framework guidance to non-clinical client staff, and support training of internal clinicians and rangers.
Collaborate with helpline operations, care excellence, clinicians and network partnerships, and feed service quality issues to internal stakeholders.

Requirements

What you’ll need

Registered clinical psychologist or qualified counsellor, with current registration in your jurisdiction.
Master's degree in clinical psychology, counselling or a related field.
Three to five years in clinical case management, ideally within EAP, corporate wellbeing or a high-acuity mental health setting.
Proven experience managing complex, high-risk cases from assessment to closure, in a setting where you held the decision rather than advised on it.
Experience of structured return-to-work, fitness-for-work or occupational mental health pathways.
Experience contributing to clinical protocols, risk frameworks or SOPs, and working within strict guidelines.
Demonstrated experience managing stakeholders in a corporate or large-organisation client-facing role.
Based in Australia with the right to work. Perth or another AWST location strongly preferred; other states considered only where 07:00 to 19:00 AWST can be reliably worked.
Exceptional written and verbal communication, with the ability to convey clinical concepts clearly to non-clinical stakeholders, and written English that stands up in client-facing clinical documentation.
AHPRA registration is desirable.
Understanding of fly-in fly-out and mining culture, and the pressures of remote, high-risk work environments is desirable.
Familiarity with Australian psychosocial risk and work health and safety obligations is desirable.
Experience of multi-stakeholder coordination across internal clinicians, external partners, HR and client contacts is desirable.