Clinic Associate

Intellect

. Support smooth day-to-day operations across Intellect’s clinics.

Posted 9/24/2026full-timeRemote • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in healthcare administration and clinic operations, with a focus on client engagement, appointment coordination, and meticulous management of client information. Proficient in utilizing digital systems for operational efficiency and effective communication.

Highest-signal resume keywords

Healthcare AdministrationClient EngagementAppointment CoordinationElectronic Medical Record (EMR)Strong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client RegistrationAppointment BookingPayment AdministrationInvoicingReconciliation WorkflowsOperational TrackingData ManagementCare CoordinationEligibility VerificationAdministrative Workflows

Soft Skills

Attention to DetailOrganizational SkillsIndependenceResponsibilityMeticulousness

Tools & Technologies

WhatsAppEmailChat SystemsDigital Systems

Certifications & Qualifications

Bachelor’s Degree or Equivalent Qualification

Industry Keywords

Clinic OperationsHealthcareClient SupportRemote WorkSingapore-Based Team

About the role

Key responsibilities & impact

Support smooth day-to-day operations across Intellect’s clinics.
Manage frontline client enquiries through WhatsApp, email, chat and calls.
Coordinate client registrations, appointment bookings, rescheduling and cancellations.
Maintain accurate client information and records in the Electronic Medical Record (EMR) and internal systems.
Support clinician scheduling and appointment coordination, including client follow-ups.
Support payment administration, including payment tracking, invoicing and reconciliation workflows.
Maintain operational trackers and support routine clinic reporting.
Escalate operational, client or clinical concerns to the appropriate team member.
Engage private and corporate clients and provide information about clinic services, clinicians, availability and administrative processes.
Guide clients through booking and onboarding and coordinate with internal teams to resolve enquiries and ensure continuity of care.
Support clinicians with administrative and scheduling matters.
Coordinate with Singapore-based Clinic Assistants and Health Solutions for coverage and handovers.
Support leave and business continuity coverage for backend clinic operations.
Support corporate service requests, eligibility verification, referral administration and appointment coordination.
Respond to relevant stakeholder enquiries.

Requirements

What you’ll need

Candidates should possess at least a Bachelor’s Degree or equivalent qualification.
Previous experience in healthcare administration, clinic operations, customer support, care coordination or a similar operational role is preferred.
Strong written and verbal communication skills.
Comfortable engaging with clients through WhatsApp, email and calls.
Responsible, meticulous, organised and able to work independently in a remote environment.
Strong attention to detail when managing client information, schedules and administrative workflows.
Comfortable working across multiple digital systems and proficient with technology.
Good command of written and spoken English. Additional language capabilities are advantageous.
Ability to work closely with a Singapore-based team and support clinic operating hours where required.
Comfortable with a rostered shift arrangement including evening shifts and Saturday coverage: 44 hours per week, including three night shifts weekly and two Saturdays per month (half day: 10:00 AM–2:00 PM).
Open to remote candidates based in the Philippines.

Benefits

Comp & perks

Global company – work in a diverse environment with people from nearly 20 countries
Generous leave policy – time off to rest and recharge
Christmas week off – company-wide break during Christmas, separate from annual leave
Birthday leave – enjoy a day off on your birthday
Quarterly mental health days – one day off every quarter to focus on your wellbeing
Flexible work arrangements – work in a way that suits your lifestyle and goals
Work-life balance – a culture that values personal time and long-term wellness
Medical coverage – comprehensive insurance for peace of mind
Performance bonus – high performance is recognised and rewarded
Development budget – annual allowance to support your professional development
Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
Socials and communities – regular non-work events/activities to connect and have fun together