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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication skills to effectively manage provider onboarding, engagement, and operational processes. Proficient in data analysis and documentation management to enhance provider satisfaction and service quality.
Highest-signal resume keywords
Provider Onboarding SupportData AnalysisFreshdesk ExperienceMetabase ExperienceCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data MonitoringOperational EfficiencyCompensation CalculationCompliance AuditsDocumentation Management
Soft Skills
Strong Organizational SkillsVerbal CommunicationWritten CommunicationAttention to DetailProactive Issue Management
Tools & Technologies
FreshdeskMetabase
Industry Keywords
Community ManagementOperationsProvider EngagementService QualityLicensure Management
About the role
Key responsibilities & impact- Support onboarding processes for new providers and ensure seamless integration into the network
- Organize and facilitate network engagement activities, including monthly virtual townhalls
- Schedule and coordinate training, group supervision, and Q&A sessions with the Clinical team
- Handle provider enquiries and concerns and provide timely, accurate responses
- Escalate complex operational issues and ensure closed-loop feedback
- Maintain communication channels, drive outreach, facilitate two-way feedback, and develop engagement materials
- Present consolidated feedback to leadership with actionable insights and potential solutions
- Track and analyse engagement metrics and recommend strategies to improve provider satisfaction and retention
- Collect and leverage feedback to improve operational efficiency and service excellence
- Maintain records of provider interactions, escalations, and resolutions for documentation and audit purposes
- Calculate provider compensation based on agreed rates and contractual terms and address payroll discrepancies
- Collaborate with cross-functional teams to coordinate efforts, communications, and service delivery
- Assist with service deployment for specific on-site or ad hoc requests
- Support commercial events, client delivery, and other initiatives
- Review and verify professional qualifications, local regulations, and licensing credentials
- Oversee mandatory training completion, compliance audits, licensure management, and corrective actions
- Contribute to new processes and tools and implement enhancements to improve provider experience and service quality
- Review and update policies and procedures in line with best practices and evolving service needs
- Maintain and update the shared repository of operational resources, guidelines, training materials, and FAQs
Requirements
What you’ll need- 1-3 years of experience in community management, operations or a related role in a start-up environment
- Fluent in English and local language, both written and spoken
- Comfortable using data software and updating documentation
- Prior experience using Freshdesk & Metabase is a bonus
- Strong organizational skills to manage multiple tasks and priorities effectively
- Ability to handle inquiries and manage issues proactively
- Strong verbal and written communication skills
- Ability to convey information clearly and adapt communication style to different audiences
- Strong attention to detail in data monitoring and management
- Willingness to support various tasks as needed
- Ability to work collaboratively with cross-functional teams
- Ability to work either day shift (10:00 AM to 6:00 PM SGT) or night shift (4:00 PM to 12:00 AM SGT), depending on business needs
- Flexibility to occasionally work on public holidays; holidays worked may be offset accordingly
- Open to candidates in India and Philippines
Benefits
Comp & perks- Global company – work in a diverse environment with people from nearly 20 countries
- Generous leave policy – time off to rest and recharge
- Christmas week off – company-wide break during Christmas, separate from annual leave
- Birthday leave – enjoy a day off on your birthday
- Quarterly mental health days – one day off every quarter to focus on your wellbeing
- Flexible work arrangements – work in a way that suits your lifestyle and goals
- Work-life balance – a culture that values personal time and long-term wellness
- Medical coverage – comprehensive insurance for peace of mind
- Performance bonus – high performance is recognised and rewarded
- Development budget – annual allowance to support your professional development
- Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
- Socials and communities – regular non-work events/activities to connect and have fun together