Head of Operations – Integrator

Intelligent Change

. Work directly with Founder & CEO Alex Ikonn as the operational counterpart .

Posted 9/25/2026full-timeLondon • United KingdomLead💰 £80,000 - £120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational leadership within a founder-led consumer business, focusing on strategic execution, accountability, and performance management. Proficient in managing P&Ls, budgets, and leveraging AI to enhance decision-making and operational efficiency.

Highest-signal resume keywords

Operational LeadershipP&L ManagementEcommerce UnderstandingAI UtilizationCross-Functional Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

P&L ManagementBudgetingKPI DevelopmentForecastingInventory ManagementProject ManagementDecision MakingResource AllocationPerformance ReviewsScenario Planning

Soft Skills

Clear CommunicationEmotional IntelligenceOrganizational SkillsResourcefulnessAccountability

Tools & Technologies

ShopifyAmazonAI ToolsDashboardsReporting Systems

Industry Keywords

Consumer BusinessEcommerceRetailProduct DevelopmentSupply Chain

About the role

Key responsibilities & impact

Work directly with Founder & CEO Alex Ikonn as the operational counterpart
Own Intelligent Change's operating system, including priorities, people, accountability, execution, numbers, meetings, systems and follow-through
Translate ideas, conversations and strategic priorities into objectives, owners, timelines, KPIs, budgets, next actions and accountability
Build and run annual and quarterly priorities, weekly leadership meetings, KPI dashboards, project accountability, decision tracking, forecasting, resource allocation, performance reviews and escalation paths
Lead the leadership team as one company by setting expectations, creating accountability, coaching leaders, identifying gaps, resolving cross-functional issues, improving communication, helping hire exceptional people and addressing underperformance
Own operational performance across DTC/Shopify, Amazon, wholesale and retail, international distribution, product development, inventory and supply chain, partnerships and collaborations, and digital products
Work with finance and the CEO to translate decisions into profitable growth
Simplify systems, priorities, ownership, tools and team structures while increasing output
Build an AI-first operating model across decision-making, reporting, project management, research, customer insights, forecasting, documentation, knowledge, workflows, automation and productivity
Establish a clear operating system and company priorities within the first 90 days
Ensure major initiatives have owners and deadlines, leadership meetings are decisive, KPIs have one source of truth, bottlenecks are resolved and decision rights are clear
Identify unnecessary complexity, systems and spending and define the organisational structure needed for the next stage
Help Intelligent Change grow without chaos while preserving creativity, humanity and entrepreneurial energy
Capture the founder's ideas, separate signal from noise, establish priorities and turn selected ideas into reality
Exercise genuine authority to operate as an owner rather than a coordinator

Requirements

What you’ll need

Successfully operated inside a founder-led consumer business
Meaningful experience leading operations and cross-functional teams
Understanding of ecommerce, retail and physical products
Experience managing a P&L or significant financial responsibility
Ability to move between strategy and execution
Extremely organised without becoming bureaucratic
High standards and comfort holding people accountable
Clear and direct communication
Ability to make decisions with incomplete information
Ability to anticipate problems before they become emergencies
Resourcefulness and commercial mindset
Strong emotional intelligence
Ability to work independently without constant direction
Ability to challenge a founder when appropriate and execute agreed decisions
Genuine excitement about AI and the future of work
Experience in a profitable or bootstrapped business particularly valuable
Resourcefulness, judgement and results valued over corporate pedigree
Proficiency or comfort with P&Ls, budgets, contribution margins, inventory, cash flow, forecasts, hiring ROI, departmental spending and scenario planning
Comfort using AI to improve decision making, reporting, project management, research, customer insights, forecasting, documentation, internal knowledge, workflows, automation and productivity