Intelligent Change

Operations

• Work directly with Founder & CEO Alex Ikonn as the operational counterpart
• Own Intelligent Change's operating system, including priorities, people, accountability, execution, numbers, meetings, systems and follow-through
• Translate ideas, conversations and strategic priorities into objectives, owners, timelines, KPIs, budgets, next actions and accountability
• Build and run annual and quarterly priorities, weekly leadership meetings, KPI dashboards, project accountability, decision tracking, forecasting, resource allocation, performance reviews and escalation paths
• Lead the leadership team as one company by setting expectations, creating accountability, coaching leaders, identifying gaps, resolving cross-functional issues, improving communication, helping hire exceptional people and addressing underperformance
• Own operational performance across DTC/Shopify, Amazon, wholesale and retail, international distribution, product development, inventory and supply chain, partnerships and collaborations, and digital products
• Work with finance and the CEO to translate decisions into profitable growth
• Simplify systems, priorities, ownership, tools and team structures while increasing output
• Build an AI-first operating model across decision-making, reporting, project management, research, customer insights, forecasting, documentation, knowledge, workflows, automation and productivity
• Establish a clear operating system and company priorities within the first 90 days
• Ensure major initiatives have owners and deadlines, leadership meetings are decisive, KPIs have one source of truth, bottlenecks are resolved and decision rights are clear
• Identify unnecessary complexity, systems and spending and define the organisational structure needed for the next stage
• Help Intelligent Change grow without chaos while preserving creativity, humanity and entrepreneurial energy
• Capture the founder's ideas, separate signal from noise, establish priorities and turn selected ideas into reality
• Exercise genuine authority to operate as an owner rather than a coordinator

Head of Operations – Integrator