Call Center Representative

InteLogix

. Handle inbound calls regarding suspected fraud traffic, identity theft, and credits .

Posted 11/9/2026full-timeRemote • United StatesSeniorLead💰 $12 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills to assess risk and mitigate fraud while providing Best-In-Class Customer Experience. Capable of managing high-volume workloads and utilizing system tools effectively in a fast-paced environment.

Highest-signal resume keywords

Fraud AnalysisCustomer CommunicationData AnalysisMulti-TaskingProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fraud DetectionCase ManagementNetwork Traffic AnalysisOrder Information ManagementRisk Assessment

Soft Skills

Excellent CommunicationEngagementInfluencing OutcomesTimely Decision MakingAttendance

Tools & Technologies

System ToolsComputer SavvyHigh-Speed InternetEthernet Connection

Industry Keywords

Fraud TrafficIdentity TheftCustomer ExperienceBackground CheckHigh-Volume Workload

About the role

Key responsibilities & impact

Handle inbound calls regarding suspected fraud traffic, identity theft, and credits
Create cases for customers and update order information related to fraud
Work on alarming cases from various fraud queues
Make outgoing calls to follow up on fraud orders and secure equipment
Review traffic patterns and orders for fraudulent activity
Analyze network traffic and orders to assess risk and mitigate fraud
Operate in a fast-paced environment requiring timely data analysis and decision making
Utilize system tools to close cases and prevent fraud loss
Manage multiple systems and fraud queues simultaneously
Manage high-volume workload to effectively mitigate fraud
Connect with customers, navigate issues, influence outcomes, and provide solutions

Requirements

What you’ll need

Must provide your own computer monitor; remaining equipment will be provided
Must be 18 years of age or older
High School Diploma or equivalent
Must have dedicated workspace free of distraction
Excellent communication skills
Must have high-speed internet and ability to direct plug into ethernet portal
Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
Superb attendance
Schedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.
All job offers are contingent upon completion of a background check
Successful completion of applicable background screening and satisfaction of client security and access requirements may be required

Benefits

Comp & perks

Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full-time, non-seasonal
Career Advancement
Remaining equipment will be provided