InteLogix

Call Center Representative

• Monitor bankruptcy filings and identify related customer accounts and sub-accounts
• Create and maintain bankruptcy cases according to established procedures
• Prepare statements of account detailing pre- and post-petition balances when required
• Process credits for pre-petition balances and ensure accurate account updates
• Handle inbound calls from residential customers regarding bankruptcy-related inquiries
• Educate customers on bankruptcy processes, account status, billing procedures, and pre- and post-petition balances
• Manage and complete assigned bankruptcy-related offline processes
• Maintain accurate documentation and account records
• Provide cross-functional support and backup coverage for team processes
• Adhere to departmental procedures, compliance requirements, and service level expectations
• Collaborate with team members to ensure continuous workflow coverage
• Perform additional duties as required by management

Call Center Representative – Bankruptcy

Customer Support

• Complete a virtual paid training program and pass weekly tests
• Serve as the primary contact for customers with utility service questions, including starting or stopping service, billing, and payment assistance
• Address inquiries, resolve complaints, and guide customers through solutions
• Maintain thorough knowledge of products, services, and policies
• Accurately document customer interactions and transactions across tools and platforms
• Collaborate with other departments to resolve issues and escalate complex problems
• Exceed customer satisfaction goals and performance metrics
• Identify opportunities to improve customer experience and streamline processes
• Stay current on product knowledge and industry trends
• Work within defined operating hours, with weekend and holiday flexibility

Customer Service Representative

• Serve as the primary point of contact for customers via phone
• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
• Maintain a thorough understanding of products, services, and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers

Call Center Representative – Bankruptcy

Customer Service Representative

Customer Service Representative – Call Center