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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing bankruptcy cases, providing customer service, and maintaining accurate documentation while adhering to compliance requirements. Proficient in handling customer inquiries and educating clients on bankruptcy processes and account management.
Highest-signal resume keywords
Bankruptcy Case ManagementCustomer Service ExperienceExcellent Written And Oral CommunicationCall Center ExperienceBasic Mathematical Concepts
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Bankruptcy Filings MonitoringAccount Statement PreparationCredit ProcessingDocumentation MaintenanceMathematical Application
Soft Skills
Superb AttendanceEngagement During CallsCollaborationAttention To Detail
Tools & Technologies
Computer ProficiencyMultiple Windows OperationHigh Speed InternetEthernet Connection
Certifications & Qualifications
High School Diploma Or Equivalent
Industry Keywords
Bankruptcy ProcessesCompliance RequirementsService Level ExpectationsCustomer InquiriesCollections Experience
About the role
Key responsibilities & impact- Monitor bankruptcy filings and identify related customer accounts and sub-accounts
- Create and maintain bankruptcy cases according to established procedures
- Prepare statements of account detailing pre- and post-petition balances when required
- Process credits for pre-petition balances and ensure accurate account updates
- Handle inbound calls from residential customers regarding bankruptcy-related inquiries
- Educate customers on bankruptcy processes, account status, billing procedures, and pre- and post-petition balances
- Manage and complete assigned bankruptcy-related offline processes
- Maintain accurate documentation and account records
- Provide cross-functional support and backup coverage for team processes
- Adhere to departmental procedures, compliance requirements, and service level expectations
- Collaborate with team members to ensure continuous workflow coverage
- Perform additional duties as required by management
Requirements
What you’ll need- Must be 18 years of age or older
- High School Diploma or equivalent required
- Superb attendance
- Computer/technology savvy with the ability to operate multiple windows and tabs while providing customer service by phone
- Ability to remain engaged on the phone throughout the entirety of your shift with no distractions
- At least 1 year of Customer Service experience required
- Excellent written and oral communication
- Ability to apply basic mathematical concepts
- Call Center or Collections experience preferred
- Must provide 2 computer monitors and appropriate cables
- High speed internet with an ethernet connection to the router; no satellite, wireless, or hotspot; minimum 10 Mbps download and 5 Mbps upload
- WiFi must be turned off at all times
- Private, distraction-free home workspace with the ability to close a door
- Job offer contingent upon completion of drug screen and background check
- Continued access to client systems may be contingent upon applicable background screening and client security and access requirements
Benefits
Comp & perks- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Full-time, non-seasonal
- Career Advancement
- InteLogix will provide a computer for the duration of your employment on this program