FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to manage accounts, handle payments, and maintain compliance with FDCPA regulations. Proficient in operating multiple technology platforms while ensuring excellent communication and performance under pressure.
Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceFDCPA ComplianceExcellent Communication SkillsComputer/Technology Savvy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Mathematical ConceptsAccount ManagementPayment ProcessingInvoice ManagementPerformance Goal Achievement
Soft Skills
Attention to DetailAdaptabilityRelationship ManagementFocus and ConcentrationAbility to Work Under Pressure
Tools & Technologies
InteLogix ComputerDual MonitorsHigh-Speed InternetEthernet Connection
Industry Keywords
TelecommunicationsCollectionsCustomer AccountsPublic RelationsQuality Control
Tech Stack
Tools & technologiesReact
About the role
Key responsibilities & impact- Handle inbound calls from customers of a major telecommunications company
- Take payments on customer wireless, wireline and connect accounts
- Manage customer accounts by sending invoices, setting up autopay, and ensuring accounts do not get suspended
- Correct deficiencies or oversights identified by management and/or quality control
- Maintain good public relations
- Adhere to company attendance, punctuality, and meal and rest break requirements
- Maintain concentration and focus to meet performance goals
- React positively to an ongoing, changing environment
- Handle pressure when attempting to meet deadlines and performance goals
- Maintain good working relationships with assigned supervisors and coworkers
- Assist managers on special projects
- Comply with specified FDCPA, state, and city laws and provisions, as outlined in company compliance and training programs and the FDCPA Test
- Perform additional duties as required by management
Requirements
What you’ll need- Must be 18 years of age or older
- High School Diploma or equivalent required
- BA degree preferred
- Superb attendance
- Computer/technology savvy with the ability to smoothly operate multiple windows and tabs
- Ability to remain engaged on the phone throughout the entirety of your shift with no distractions
- Call Center or Collections experience preferred
- At least 1 year of Customer Service experience required
- Excellent communication, both written and oral
- Ability to apply basic mathematical concepts
- Must provide 2 computer monitors along with appropriate cables to connect to the InteLogix computer
- High speed internet with an ethernet connection to the router (no satellite or hotspot), with 10 Mbps download and 5 Mbps upload speed
- Wi-Fi must be turned off at all times
- Private and distraction free workspace with the ability to close a door
- Successful completion of applicable background screening and satisfaction of client security and access requirements may be required
Benefits
Comp & perks- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Full-time, non-seasonal
- Career Advancement
- InteLogix will provide a computer for the duration of your employment on this program