FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to educate customers on billing details and provide accurate solutions. Capable of managing customer interactions effectively while maintaining professionalism and confidentiality.
Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceStrong Communication SkillsAbility to Handle PressureWindows-Based Operating Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Typing SkillsResearch SkillsAccount ManagementCall Tracking System DocumentationFirst Call Resolution
Soft Skills
EmpathyAdaptabilityProfessionalismProblem-SolvingCustomer Satisfaction Focus
Tools & Technologies
Call Tracking SystemWindows Operating SystemHigh-Speed InternetEthernet Connection
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Customer InteractionBilling DetailsPayment OptionsAssistance ProgramsConfidentiality
About the role
Key responsibilities & impact- Respond to incoming customer calls regarding their electric and gas services
- Educate customers on billing details including explaining charges, payment options, and available assistance programs
- Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction
- Focus on first call resolution with each customer
- Identify opportunities to add additional services or upgrades that align with customer needs
- Assist customers with account management, including updates to personal information and services
- Document customer interactions in the call tracking system
- Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
- Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
- Perform additional duties as required by management
Requirements
What you’ll need- High School Diploma or GED is required
- 1 year of customer service experience is required
- 1 year of call center experience is preferred
- Excellent customer service experience
- Strong written and verbal communication skills
- Natural ability to empathize with customers
- Ability to project and convey a positive, concerned, and professional image to customers
- Ability to be adaptable and quickly adjust to change
- Must be able to conduct research efficiently and effectively while working within specific time constraints
- Adhere to policies and procedures
- Adhere to work schedule and punctuality requirements
- Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems
- Must be able to maintain a high level of confidentiality in dealing with customer information
- Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism
- Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable)
- Download speed must be 10 Mbps or higher
- Upload speed must be 5 Mbps or higher
- Dedicated workspace that is in a quiet and distraction free environment
- Must have personal device for 2 factor authentication
- All job offers are contingent upon completion of drug and background checks
- Must satisfy applicable client security and access requirements
Benefits
Comp & perks- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Full-time, non-seasonal
- Career Advancement
- InteLogix will provide a computer to use for the duration of the position